One User out of many cannot setup on Entourage 2004 with Exchange 2003

J

Jonathan

Entourage 2004 - Version 11.2.5 (060620)
Mac OS X - Version 10.4.7
Exchange Server 2003

We are seeing an issue with single user accounts not being able to
connect to the Email Server from Entourage. The senario would be 9 out
of 10 users can be setup and configured to work with Entourage and one
of them cannot. It reports bad user name and password or cannot
connect to the server. We have meticulously set them up many times to
make sure we are doing it correctly.

Does anyone have any thoughts on this issue? I believe it is a problem
or issue with their account on the Exchange Server and not a Entourage
client issue.

Any help would be great.

Thanks,

Jonathan
 
C

Corentin Cras-Méneur

Jonathan said:
We are seeing an issue with single user accounts not being able to
connect to the Email Server from Entourage. The senario would be 9 out
of 10 users can be setup and configured to work with Entourage and one
of them cannot. It reports bad user name and password or cannot
connect to the server. We have meticulously set them up many times to
make sure we are doing it correctly.
Click to expand...

Can he connect through Webmail on the same machine??
You could try to trash the Exchange entry in the Keychain to see if it
helps. It could be corrupted.

Corentin
 
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