Open other's Exchange calendar

B

Bill Robertson

I'm trying to open another user's calendar. I know I have appropriate
privileges because I can open this other calendar on a Windows box.

We have a couple of users in the dept who do not have access to Windows.
They need to be able to open the calendar of a couple of conference room
resources in order to schedule them.

When I go through the process, an item shows up in my mail box list as
though it's an inbox, but of course there are no items to show in that mode.

How can I get this to work properly?
 
A

Andy Ruff

Does the calendar show up in the Calendar View after a short delay? Are you
sure you're picking "Calendar" as the folder type from the Open Other User's
Folder dialog?

-Andy

--
Andy Ruff
MacBU Program Management
Entourage Weblog: http://blogs.msdn.com/entourage/

This posting is provided ³AS IS² with no warranties, and confers no rights.
 
B

Bill Robertson

The calendar never shows up in Calendar view, even after an hour's delay or
more. It doesn't show up in the list of calendar views at all (the list that
appears when you click the Calendar icon at the upper left of the Entourage
window.) It does show up in the list that appears when the Mail icon is
selected.

I am sure that I am checking the Calendar folder type in the Open Other
User's Folder dialog.
 
L

lundgren.gary

I'm having this same problem. I've set the permissions correctly but
cannot access any of the other users (both Windows Outlook and Mac
Entourage 2004 users) Calendars...

I'm running Entourage 2004 11.2.3.

I've tried delegating one of the other users Entourage 2004 11.2.3
exchange calendars to myself to see if that would work, but I get an
error that says it could not connect to the Exchange server to get
permissions. So delegate can't even be set up...

The other issue I'm having (which may or not be related)...

Everytime I (or the other Entourage users) launch Entourage, I get an
error that says my user name / password is not correct. To fix this, I
just open the Exchange account and then close it without making any
changes. Then, I'm able to connect and all the info starts populating
(very slowly)... Strange.

We're using a hosted Exchange server. I need to run all this by them
as well.
 
L

lundgren.gary

Our hosted Exchange service was able to help me. Not sure if this will
work in every situation but for me it was an easy fix...

All of our users (entourage and outlook) have different email addresses
and Account ID's. For instance, my Exchange Account ID is "myname2"
but my email address is "myname @ domain.com"

I guess there is a bug in Entourage where even though Exchange
associates the ID and the email, Entourage can't do it.

To open someone's calendar, I had to:
- "open other user's folder"
- click on "Find User"
- pull up a user in the dialogue box
- Click on "Advanced"
- In "email address", type in "AccountID @ domain.com" where the
AccountID is the ID for the person whose folder you want to add.

That worked for me. The help desk also mentioned asking the Outlook
users to delegate access to their folders to me instead of just giving
me permissions. I'm not sure this was needed in the end but maybe it
is.

To solve the password issue I was having, I had to set my email address
to be MyAccountID @ domain.com.
 
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