opening entourage problem

D

david.roper

HI there

I just bought a new macbook pro and installed MS office using a campus
licence agreement CD (the same as disc as I used on my old, now dead
machine) everything seems to work fine apart from entourage. when I
try to open it I get the error message "this identity can not be open
with this version of entourage".
Any ideas what to do now????

David Roper
 
M

Michel Bintener

Your identity was modified by a newer version of Entourage than the one that
is currently installed on your computer. Use Microsoft AutoUpdate (in the
Applications folder), or download and apply the 11.3.3 and 11.3.4 updaters,
and Entourage should be able to access your identity again.


HI there

I just bought a new macbook pro and installed MS office using a campus
licence agreement CD (the same as disc as I used on my old, now dead
machine) everything seems to work fine apart from entourage. when I
try to open it I get the error message "this identity can not be open
with this version of entourage".
Any ideas what to do now????

David Roper
Click to expand...

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***
 
D

Diane Ross

HI there

I just bought a new macbook pro and installed MS office using a campus
licence agreement CD (the same as disc as I used on my old, now dead
machine) everything seems to work fine apart from entourage. when I
try to open it I get the error message "this identity can not be open
with this version of entourage".
Any ideas what to do now????
Click to expand...

"This Identity Cannot Be Opened With This Version of Entourage"
This message usually means, for example, that Entourage is at 11.0, but the
saved database was saved in Entourage 11.2. Since there was a database
format change in there, Ent 11.0 cannot open a database saved in Ent 11.2.

Get the 11.3.3 updater the update to 11.3.4.


--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
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