Opening Preferences in Entourage closes it

J

jbkauke

When I attempt to open the Preferences dialog box, Entourage
immediately closes. Genius at Apple Store feels the problem is in my
Office data file. What can be done to remedy this?
 
D

Diane

When I attempt to open the Preferences dialog box, Entourage
immediately closes. Genius at Apple Store feels the problem is in my
Office data file. What can be done to remedy this?
Click to expand...

This one is listed on the "Find Solutions for Crashes, Conflicts and General
Problems" Page:

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash30a>

This is a rare problem. One user found that re-install of Office fixed the
problem.

Use "Remove Office" found in Additional Tools folder inside Office 2004.

Install from CD and update.

You'll need these updaters and apply in this order: 11.3.5, 11.3.6, 11.3.7

Mactopia Downloads <http://www.microsoft.com/mac/downloads.aspx>

I would also apply the latest Apple Combo updater. Doing so overwrites
potentially problem-causing files. Combo updaters will install on the same
version as they¹re applying‹no need to roll back or do a clean install.

Mac OS X 10.4.10 Combo Update (PPC)
<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10410combo
updateppc.html>

Mac OS X 10.4.10 Combo Update (Intel)

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10410combo
updatev11intel.html>

Let us know if you continue to have problems.
 
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