organize emails by colour

[Judy Gleeson]

A client has Outlook 2000 and exchange and has set the Inbox to colour code
emails according to the sender. They have a problem - if you make John
Smith's emails green, all emails from people called John go green and all
emails from people called Smith go green.

I think service pack 3 fixes this. Is that correct?

I tried to undo the settings by selecting John Smith and reverting to Auto -
but nothing happened! Any ideas?? we will speak to their IT people about
getting up to date on service packs and hopefully also upgrading to 2002 XP.

Judy Gleeson
Director
Acorn Training and Consulting
Canberra, Australia

 

[BillR [MVP]]

Not usually.
You colour code by selecting a message then Organize and Using Colours ...
It should only colour messages from that specific sender. Maybe your client
has used a different method.

 

[Judy Gleeson]

Hi Bill

I've seen this occur in over 30 organisations over the past 4 years!!!!!!!
It is MOST usual. I'm almost certain that service pack 3 fixes it and can
work out why their IT guys won't install it.

Judy

 

[BillR [MVP]]

What method are they using? Use as I've mentioned and I've never seen an
issue with it. use formatting rules and you might have a problem with it.
If there are a lot of recipients in the To, CC or BCC fields then there can
be problems with autoformatting.