Out of Office Not Working

D

Diane

I have a user that has turned on the Out of Office in
Outlook, but when someone sends something to her, they
don't get her Out of Office message reply.

Any suggestions?
 
B

Brian Tillman

Diane said:
I have a user that has turned on the Out of Office in
Outlook, but when someone sends something to her, they
don't get her Out of Office message reply.
Click to expand...

Is the person failing to receive the OOA reply using an internal or an
external address? By default, OOA does not reply to external addresses.
 
D

DannyJ

I didn't know that....good to know but very strange.

In this case presumably creating a rule is better since it will respond to
both internal and external emails, or is there a way to change the saettings
in the ooa?

Danny
 
B

Ben M. Schorr, MVP

I didn't know that....good to know but very strange.

In this case presumably creating a rule is better since it will respond
to
both internal and external emails, or is there a way to change the
saettings
in the ooa?
Click to expand...

Actually it doesn't reply to external senders because auto-reply to the
Internet is turned off on the Exchange server. You just need to enable it
on the Exchange server and then Out-of-Office will reply to the external
users too.

How to turn it on depends upon what version of Exchange that you're using,
but generally speaking you go into the Internet/SMTP connector settings in
System Manager and you'll find the setting in there.

--
-Ben-
Ben M. Schorr, MVP-OneNote/Outlook
Operations Coordinator
Stockholm/KSG - Honolulu
Microsoft OneNote FAQ:
http://home.hawaii.rr.com/schorr/computers/onenotefaq.htm
 
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