Out of Office Rule Not working correctly

R

rsutton

I have made a rule for when I am out of the office. It applies to any
message received from any address in my address book, it replies text, and
then I set the text message I want to send. Then when I leave the office - I
make the rule active. The problem is, while I am out of the office, no one
gets the reply message. When I return, I urn my computer on and retrieve my
mail-then everyone recieves my out of office reply.
What is the correct way to set up an automatic out of office reply in
entourage?
 
D

Diane Ross

I have made a rule for when I am out of the office. It applies to any
message received from any address in my address book, it replies text, and
then I set the text message I want to send. Then when I leave the office - I
make the rule active. The problem is, while I am out of the office, no one
gets the reply message. When I return, I urn my computer on and retrieve my
mail-then everyone recieves my out of office reply.
What is the correct way to set up an automatic out of office reply in
entourage?
Click to expand...

This rule will not work unless you have set up a schedule to send and
receive mail continuously, you have your computer on while your away, and
you keep your internet connection active.

You need to go to Tools -> Schedules and set your Send and Receive All
schedule to work in regular intervals you choose, then click Close under
dial-up options. Entourage must, as well, stay open while you are gone. If
you can¹t or won¹t meet these requirements, an automatic reply at the
server-level might be better. Contact your ISP/organization to see if they
offer such an option (check Mail Options or Mail Preferences under the
Webmail feature). In this case, however, you¹ll need to temporarily
unsubscribe from mailing lists while you are away.
 
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