outgoing mail stopped from entourage

  • Thread starter virginiamacnaughton
  • Start date
V

virginiamacnaughton

Hi ,

First time here for me and for want of going cray, can anyone suggest
anything regarding the following issue.
Two days ago, I couldn't send any email from my btinternet account via
entourage - all other accounts - virgin, madasfish, own domain etc -
all fine. The error message I'm getting is:
"authorization failed (#5.7.0) Your username / password or security
settings may be incorrect.
Would you like to try re-entering your password?"

I have checked all settings - nothing has changed since January - in
and out servers exactly as they have been and all boxes that should be
ticked, are ticked.

If anyone has any suggestions, I'd be extremely grateful.

Thanks & best regards,

v mac
 
C

Corentin Cras-Méneur

Hi ,
Hi,

First time here for me and for want of going cray, can anyone suggest
anything regarding the following issue.
Two days ago, I couldn't send any email from my btinternet account via
entourage - all other accounts - virgin, madasfish, own domain etc -
all fine. The error message I'm getting is:
"authorization failed (#5.7.0) Your username / password or security
settings may be incorrect.
Would you like to try re-entering your password?"
Click to expand...


Well ther is the possibility that the corresponding keychain item got
corrupted.
The solution in this case would be to launch the Keychain applciation,
find the item corresponding to this account and delete ti.
The next time you attemps to connect, Entourage will not find the item
in the keychain and prompt you for the login and password. A new item
will then be created in the lsit and hopefully that will solve the
issue.

Let us know how it works,

Corentin
 
V

virginiamacnaughton

Hi Corentin,

I really appreciate your suugestion and desire to help and although I
consider myself pretty able / MAC literate etc, I'm afraid I don't know
what a "corresponding keychain" is, or indeed a "keychain application".
If you could explain what the terms refer to, then I shall confidenty
crack on!
Many thanks, VM
 
M

Michel Bintener

Many Mac applications, including Entourage, store their passwords and other
related content in Apple's Keychain Access application. Keychain Access
serves as a central password depository in Mac OS X, and it can be found in
Applications/Utilities. Quit Entourage, launch Keychain Access and see if
you can find the entry for your BT Internet account. Select it, then delete
it. If you now relaunch Entourage, it will no longer have a keychain
password for your account and it will prompt you to re-enter it. If that
doesn't solve the problem, post back and describe what happened.

Hope this helps
Michel


Hi Corentin,

I really appreciate your suugestion and desire to help and although I
consider myself pretty able / MAC literate etc, I'm afraid I don't know
what a "corresponding keychain" is, or indeed a "keychain application".
If you could explain what the terms refer to, then I shall confidenty
crack on!
Many thanks, VM
Click to expand...

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***
 
D

Diane Ross

I really appreciate your suugestion and desire to help and although I
consider myself pretty able / MAC literate etc, I'm afraid I don't know
what a "corresponding keychain" is, or indeed a "keychain application".
If you could explain what the terms refer to, then I shall confidenty
crack on!
Click to expand...

There is a tutorial on MacFixIt on the Keychain that might help you.

<http://www.macfixit.com/article.php?story=20060727075656739>

--
Diane Ross
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
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