Outlook [2000] or Internet Explorer Mail Problem.

[Kev]

In MS Internet Explorer (v6), when I am on a Web Site and click on a link
that should create an e-mail to the "programmed" e-mail address, I get a
message saying "Could not perform this operation because the default mail
client is not properly installed".

This used to work; unless something unknown has corrupted it, I wonder
whether one or other of the Microsoft Security Updates may have introduced
the problem.

There is a similar message on the MS Help Site, but it relates to where
Outlook Express is the mail client and only when the e-mail address is a long
one; neither of these apply in this case. Anyhow, there was no "repair" for
it.

Does anyone have any thoughts about how it may be corrected?

Many thanks.

 

[Roady [MVP]]

What is your Outlook build number? Help-> About
Have you applied all updates already for both Windows and Office?
See if Outlook is still set as your default e-mail application in Control
Panel-> Internet Options-> tab Programs.
If so do a repair on Office and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
In MS Internet Explorer (v6), when I am on a Web Site and click on a link
that should create an e-mail to the "programmed" e-mail address, I get a
message saying "Could not perform this operation because the default mail
client is not properly installed".

This used to work; unless something unknown has corrupted it, I wonder
whether one or other of the Microsoft Security Updates may have introduced
the problem.

There is a similar message on the MS Help Site, but it relates to where
Outlook Express is the mail client and only when the e-mail address is a
long
one; neither of these apply in this case. Anyhow, there was no "repair" for
it.

Does anyone have any thoughts about how it may be corrected?

Many thanks.

 

[Kev]

The Outlook Build No. is 9.0.0.6627 (am on Outlook 2000 SP3).

All Windows and Office updates should be on - at least, the "auto detect"
system seems to think that they are.

Outlook is still set as the default e-mail application; I did originally try
changing it, then setting it back, but this made no difference to the problem.

Have twice tried to repair Outlook using the "Help / Detect and Repair"
option but on each occasion - after it has thumbed its way through the Office
SR-1 Premium CD-ROM - it has come up with an error message "Internal error
2340. Please contact product support for assistance".

Am loathe to do a re-install of the whole of Office 2000 as I seem to recall
the last time I did this, it needed the Service Packs to all then go on
again, something else had to be re-installed to fix another matter (can't
even recall what that was now), and it took a "month of Sundays" to complete.

Any further thoughts on this? Is the "Internal error 2349" a clue to the
underlying problem - or perhaps something else lurking?

Many thanks.