Outlook 2002 can't connect

[Guy Armstrong]

I just installed DSL service and want Outlook 2002 to be mail client. Under Test Account Settings, Outlook can't (a) Find incoming mail server (POP3), (b) Log onto incoming mail server, or (c) Send test e-mail message. I've set all the right settings about 10 times. And Outlook Express connects with no problem. Any ideas what the problem could be? Before this, Outlook was also developing an inability to Send through my MSN account too. Could Inbox be corrupted? Thanks in advance!

 

[Skip]

Check the following:

Tools / option / mail setup / send&receive button /
Here, if you haven't set up a "group name" do so. If you have,
highlight it and click on "Edit" and and then select "account properties"
and check all the settings for accuracy. On the "outgoing server" tab, many
accounts require that you check "My outgoing (SMTP) server requires
authentication" -- you could try this if everything else is set properly and
it still doesn't work.

I've just gone through all this for the first time, and it took a while.
Outlook Express was automatic, but Outlook was another story. I use
SBCGlobal.net for my ISP, and their help site was unbelieveable helpful --
even for MS specific products -- took me through the exact set up
procedures for my specific operating system and version of Outlook.

------------ Skip -------------

I just installed DSL service and want Outlook 2002 to be mail client.

Under Test Account Settings, Outlook can't (a) Find incoming mail server
(POP3), (b) Log onto incoming mail server, or (c) Send test e-mail message.
I've set all the right settings about 10 times. And Outlook Express
connects with no problem. Any ideas what the problem could be? Before
this, Outlook was also developing an inability to Send through my MSN
account too. Could Inbox be corrupted? Thanks in advance!

 

[Guy Armstrong]

Yes, thanks, Skip, I did check all the settings - many times. I'm also using SBCGlobal, and was impressed by the Help specific to Outlook 2002. That's what convinced me that the problem in in Outlook, not in my settings. Also my wife has gotten her Outlook working fine on another PC. So I suspect some file has gotten corrupted.

 

[Skip]

I had to check them many times, also. After several attempts, I finally
noticed that I had entered "STMP" instead of "SMTP". How many times had I
looked at it? Who knows? Felt pretty stupid when I finally found it. All
I can suggest is, "Look one more time" or have your wife look at it. I'm a
terrible proof reader -- I have to ask my wife to proof read all my stuff --
can't trust myself. Maybe you're similar.

When I finally followed the SBC Help tutorial, step by step, my problem was
resolved. Hope yours is too.

------------ Skip -------------

Yes, thanks, Skip, I did check all the settings - many times. I'm also

using SBCGlobal, and was impressed by the Help specific to Outlook 2002.
That's what convinced me that the problem in in Outlook, not in my settings.
Also my wife has gotten her Outlook working fine on another PC. So I
suspect some file has gotten corrupted.