K
Kris
I am having a problem with Outlook 2002 Rev 10.4712.4219
SP-2.
Periodically, when sending/receiving mail to the POP3
mail server,
Outlook encounters a fatal error requiring a restart. I
get the
following message:
"Microsoft Outlook has encountered a problem and needs to
close."
Inspecting the Application Log revealed the following two
error messages:
The first is:
Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1000
Date: 10/27/2003
Time: 9:27:37
User: N/A
Computer: PARENTS
Description:
Faulting application outlook.exe, version 10.0.4510.0,
faulting module outlcm.dll, version 10.0.4712.0, fault
address 0x00049313.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6f 75 74 ure out
0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
0020: 20 31 30 2e 30 2e 34 35 10.0.45
0028: 31 30 2e 30 20 69 6e 20 10.0 in
0030: 6f 75 74 6c 63 6d 2e 64 outlcm.d
0038: 6c 6c 20 31 30 2e 30 2e ll 10.0.
0040: 34 37 31 32 2e 30 20 61 4712.0 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 34 39 33 31 0004931
0058: 33 0d 0a 3..
The second error, 12 seconds later, is this:
Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1001
Date: 10/27/2003
Time: 9:27:37
User: N/A
Computer: PARENTS
Description:
Fault bucket 35410506.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 33 35 34 31 30 35 30 36 35410506
0010: 0d 0a ..
Is this a known issue with a Hot Fix available?
Any input would be greatly appreciated.
SP-2.
Periodically, when sending/receiving mail to the POP3
mail server,
Outlook encounters a fatal error requiring a restart. I
get the
following message:
"Microsoft Outlook has encountered a problem and needs to
close."
Inspecting the Application Log revealed the following two
error messages:
The first is:
Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1000
Date: 10/27/2003
Time: 9:27:37
User: N/A
Computer: PARENTS
Description:
Faulting application outlook.exe, version 10.0.4510.0,
faulting module outlcm.dll, version 10.0.4712.0, fault
address 0x00049313.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6f 75 74 ure out
0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
0020: 20 31 30 2e 30 2e 34 35 10.0.45
0028: 31 30 2e 30 20 69 6e 20 10.0 in
0030: 6f 75 74 6c 63 6d 2e 64 outlcm.d
0038: 6c 6c 20 31 30 2e 30 2e ll 10.0.
0040: 34 37 31 32 2e 30 20 61 4712.0 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 34 39 33 31 0004931
0058: 33 0d 0a 3..
The second error, 12 seconds later, is this:
Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1001
Date: 10/27/2003
Time: 9:27:37
User: N/A
Computer: PARENTS
Description:
Fault bucket 35410506.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 33 35 34 31 30 35 30 36 35410506
0010: 0d 0a ..
Is this a known issue with a Hot Fix available?
Any input would be greatly appreciated.