Outlook 2003 - Add-In error message

[Elise T]

One of our staff has recently installed Office 2003 (he
first un-installed the previous version). All works well
except that when he opens Outlook he gets an error
message:
C:\Documents and Settings\'username'\Application
Data\Microsoft\AddIns\'string of japanese-like sysmbols'
is not a valid Office Add-in.

a re-install has not fixed the problem.
there are no files in the folder refered to. It appears
to be a COM add-in because if I go "Tools, Options,Other
tab, Advanced Options and COM Add-Ins", I get the error
message above.

Outlook works but we would like to get rid of the error
message.

thanks

ET

 

[Milly Staples [MVP - Outlook]]

If you do not see any COM add-ins or anything under Add-in Manager, then
close Outlook, find and rename extend.dat to .old and try it again.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the SWEN virus, all mail sent to my personal account will be deleted
without reading.

After searching google.groups.com and finding no answer, Elise T asked:

| One of our staff has recently installed Office 2003 (he
| first un-installed the previous version). All works well
| except that when he opens Outlook he gets an error
| message:
| C:\Documents and Settings\'username'\Application
| Data\Microsoft\AddIns\'string of japanese-like sysmbols'
| is not a valid Office Add-in.
|
| a re-install has not fixed the problem.
| there are no files in the folder refered to. It appears
| to be a COM add-in because if I go "Tools, Options,Other
| tab, Advanced Options and COM Add-Ins", I get the error
| message above.
|
| Outlook works but we would like to get rid of the error
| message.
|
| thanks
|
| ET