Outlook 2003 and Remote Assistance

[morrist]

Whenever a user creates a Remote Assistance invite using Outlook, A
security dialog appears asking the user to confirm access by an
external program. I know this part of of Office to prevent the spread
of worms/trojans, etc.. I am also familiar with configuring a specific
Outlook public Folder to trust specified ActiveX controls. The question
is, what ActiveX control needs to be added to the trust list? The
dialog is not always shown on top causing frustrated users and helpdesk
personnel. I'd prefer to prevent it from appearing.

 

[Sue Mosher [MVP-Outlook]]

There is no mechanism for trusting specific ActiveX controls with regard to the Outlook object model security guard. Perhaps you're thinking of COM add-ins, which doesn't apply here because it's an external program sending the message not an Outlook add-in. See http://www.slipstick.com/outlook/esecup.htm#autosec for more informaton.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[morrist]

Is there any known way around this problem? I've seen nothing in
Technet or the usenet groups in regards to this particular issue.

 

[Sue Mosher [MVP-Outlook]]

Did you look at the page I suggested?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[morrist]

I have looked at the page. I am familiar with and already use the
Security described for some custom MAPI apps. The problem is
identifying which control to add to Trusted Code section.

 

[Sue Mosher [MVP-Outlook]]

The Trusted Code section applies only to Outlook add-ins, not external applications, which is what you're dealing with.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers