Outlook 2003. opens, but then stops.

[Clifton Stuckey]

I recently purchased office 2003, and updated my old office
xp. after doing this, everything seems to be fine, except
for outlook. it will open, but then, no matter what, within
a minute, my computer is completely frozen. sometimes it
freezes in the middle of checking an email, some times it
doesnt even get that far, some times it checks my emails,
but if i actually try to do anything, it simply doesnt
work.
microsofts customer support page takes you in circles
(beautifully designed, i'm sure, to discourge even the most
avid seeker).
when i open outlook, but basically acts as if my computer
simply cant handle it. unless, however, outlook 2003 is the
most enourmous program ever created, i doubt this to be the
case. my computer isnt top of the line, but 6 months ago it
was, so it isnt too freaking shabby. P4 2.66 GHz with 1Gig
or RAM should be able to handle outlook.
i have even tried completely uninstalling, and
reinstalling, but that didnt have any effect either.

anyone have any ideas on what it might be?

 

[neo [mvp outlook]]

Does Outlook start in safe mode? (start | run | outlook.exe /safe | ok
button) If yes, try renaming/deleting the file named outcmd.dat. If it is
still botched at this point, try creating a new mail profile via the mail
applet in the control panel and delete the old one.

 

[Guest]

outlook did open in safe mode.
however, there are no .dat files on my computer by the name
that you gave.

thank you for your help so far.

 

[neo [mvp outlook]]

hmm... it should be there. did you configure windows explorer (and or the
search if using windows xp) to show you all hidden/system folders?

 

[Clifton Stuckey]

well... it showed me every other .dat file on my computer
(a lot of them, at least)... so i assume it is set up to
show hidden files.. but i'll have to look in to it deeper

 

[Jocelyn Fiorello [MVP - Outlook]]

It's the folders that are hidden, not necessarily the files themselves.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[Clifton Stuckey]

okay..
i set it up so that i can see all hidden files and folders.
and i am still not finding this file.
the only files i have that start with "out" are...
"OUTFORM.dat" and "OUTLFLTR.dat"

 

[Jocelyn Fiorello [MVP - Outlook]]

How about extend.dat and frmcache.dat -- do you have those? If so, rename
or delete them.

Also, it would be helpful if you could quote the previous replies so I can
keep track of what's already been said in this thread -- I hide previously
read messages in my newsreader so I can't see what we talked about before.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In