Outlook 2003 SP1 NDR Report with bad KB Article

K

KenCraft

Recently a user has reported that she receives the following NDR when
sending out emails.

Your message did not reach some or all of the intended recipients.

Subject: 4th Annual Energy Tech Investor Forum
Sent: 8/20/2007 1:12 PM

The following recipient(s) could not be reached:

'Christopher Lord' on 8/20/2007 1:12 PM
None of your e-mail accounts could send to this
recipient.

Doing a search in the KB brings up article ID 872896... I checked back
with the user, and yes on the emails sent out, the FROM line is empty.
She authenticates to the SMTP server, we only have 1 SMTP server, and
it happens randomly.

the KB Article says that its a known issue and Microsoft is working on
it, but the last update was in February. Can we contact Microsoft to
ask for an update on the KB article?

Has anyone found a fix for the problem as of yet? I know there were
more people having the same issue.

Thanks,

Ken
 

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