outlook 2003 user cannot see members of distribution list

[jeff]

I have an outlook 2003 user who, when clicking on a
distribution list or an individual name in a received
email; the dialog box appears displaying the properties of
the person or group, but there is nothing showing up in
the "member of" tab. this is the only user I have
affected. any help would be appreciated. Normally when
clicking on a user of group listed in the "To" of an email
the properties can be viewed showing the groups the
individual is a member of, etc.

 

[Milly Staples [MVP - Outlook]]

Have you tried creating a new mail profile for this user?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer:
jeff <[email protected]> asked:
| I have an outlook 2003 user who, when clicking on a
| distribution list or an individual name in a received
| email; the dialog box appears displaying the properties of
| the person or group, but there is nothing showing up in
| the "member of" tab. this is the only user I have
| affected. any help would be appreciated. Normally when
| clicking on a user of group listed in the "To" of an email
| the properties can be viewed showing the groups the
| individual is a member of, etc.

 

[Greg Mansius [MSFT]]

Jeff,

Since they are using OL2003:

1. Are they using Cached mode?
2. If so, (on this user's machine) do you see "Connected" in the lower right
corner or Outlook, or something else?

The reason I ask is that if you are working in Cached mode you are set up
for the Offline Address Book. And, if Outlook is not able to reach a GC then
the "Member of" tab will be blank. When you are in Cached mode AND you are
able to connect with a GC then Outlook pulls data from both the Offline
Address Book and the GAL (which should populate the "member of" tab).

Also, try the following steps to confirm the user's connectivity status:

1. Press CTRL and then Right-click the Outlook icon in the SysTray
2. Click "Connection Status"
3. Note the different servers and the values in the Status column.

Thanks,

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights

"Milly Staples [MVP - Outlook]"