C
Conroy
Hi,
In an running XP Pro with Office XP installed.
I find that Outlook as well as Outlook Express is very
slow when starting up. I have searched Microsoft sites
and advice ranged from re-installing IE, Outlook, Outlook
Express and Messenger. Tried all but it did not cure the
problem.
Also found an article asking to delete the registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Prote
ctedStorage
See the article below
-------------------------------------
OLEXP: Outlook Express Performance Is Slow
Applies To
This article was previously published under Q271510
For information about the differences between Microsoft
Outlook Express and Microsoft Outlook e-mail clients,
click the following article number to view the article in
the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook
Express
IMPORTANT: This article contains information about
modifying the registry. Before you modify the registry,
make sure to back it up and make sure that you understand
how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the
registry, click the following article number to view the
article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
Outlook Express may be very slow when you try to open it,
create a new mail message, or switch identities.
CAUSE
This behavior can occur for one of the following reasons:
The Pstores.exe file and associated .dll files may be
corrupted, or their versions may be incorrect. -or-
The ProtectedStorage registry key has incorrect
parameters.
RESOLUTION
To resolve this issue:
Rename the Pstore.log file, and obtain a new copy of the
Pstores.exe file and associated files.
-or-
Delete, and then re-create the ProtectedStorage registry
key.
Rename the Pstore.log File
Search for a Pstore.log file. If you do not find the
file, skip to the next section. If you find it, rename
it:
Click Start, point to Files, and then click Files or
Folders.
In the Named field, type pstore.log .
Verify that the Look In field displays your primary hard
drive (usually C), and then click Find Now.
Right-click the pstore.log file found in the search, and
then click Rename.
Rename the file "pstoreold.log" (without the quotation
marks), and then press ENTER.
Obtain a New Copy of Pstores.exe and Associated Files
To obtain a new copy of the Pstores.exe file and
associated files, reinstall Microsoft Internet Explorer.
For information about installing or reinstalling Internet
Explorer, please see the "Internet Explorer Setup
Frequently Asked Questions" page at the following
Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=/support%
2fIE%2fie5%2ftopics%2fSetup%2fiesetupfaq.asp&FR=1
Delete the ProtectedStorage Registry Key
WARNING: If you use Registry Editor incorrectly, you may
cause serious problems that may require you to reinstall
your operating system. Microsoft cannot guarantee that
you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.
Delete the ProtectedStorage registry key by using the
following method:
Click Start, click Run, type regedit, and then click OK.
Locate to the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
Find the ProtectedStorage key, right-click it, and then
click Delete.
Quit Registry Editor.
Re-Create the ProtectedStorage Registry Key
To re-create the ProtectedStorage registry key:
Click Start, point to Programs, and then click MS DOS
Prompt.
In the MS-DOS Prompt window, type the following command
c:\windows\system\pstores.exe -install
and then press ENTER.
Type exit, and then press ENTER to close the MS-DOS
Prompt window.
Quit all programs, and then restart the computer.
-------------------------------------------------------
I deleted the key as suggested, now there is no way of
recreating it. I tried re-installing again. Still no key
in the registry.
How do I solve this, any ideas ?
In an running XP Pro with Office XP installed.
I find that Outlook as well as Outlook Express is very
slow when starting up. I have searched Microsoft sites
and advice ranged from re-installing IE, Outlook, Outlook
Express and Messenger. Tried all but it did not cure the
problem.
Also found an article asking to delete the registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Prote
ctedStorage
See the article below
-------------------------------------
OLEXP: Outlook Express Performance Is Slow
Applies To
This article was previously published under Q271510
For information about the differences between Microsoft
Outlook Express and Microsoft Outlook e-mail clients,
click the following article number to view the article in
the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook
Express
IMPORTANT: This article contains information about
modifying the registry. Before you modify the registry,
make sure to back it up and make sure that you understand
how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the
registry, click the following article number to view the
article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
Outlook Express may be very slow when you try to open it,
create a new mail message, or switch identities.
CAUSE
This behavior can occur for one of the following reasons:
The Pstores.exe file and associated .dll files may be
corrupted, or their versions may be incorrect. -or-
The ProtectedStorage registry key has incorrect
parameters.
RESOLUTION
To resolve this issue:
Rename the Pstore.log file, and obtain a new copy of the
Pstores.exe file and associated files.
-or-
Delete, and then re-create the ProtectedStorage registry
key.
Rename the Pstore.log File
Search for a Pstore.log file. If you do not find the
file, skip to the next section. If you find it, rename
it:
Click Start, point to Files, and then click Files or
Folders.
In the Named field, type pstore.log .
Verify that the Look In field displays your primary hard
drive (usually C), and then click Find Now.
Right-click the pstore.log file found in the search, and
then click Rename.
Rename the file "pstoreold.log" (without the quotation
marks), and then press ENTER.
Obtain a New Copy of Pstores.exe and Associated Files
To obtain a new copy of the Pstores.exe file and
associated files, reinstall Microsoft Internet Explorer.
For information about installing or reinstalling Internet
Explorer, please see the "Internet Explorer Setup
Frequently Asked Questions" page at the following
Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=/support%
2fIE%2fie5%2ftopics%2fSetup%2fiesetupfaq.asp&FR=1
Delete the ProtectedStorage Registry Key
WARNING: If you use Registry Editor incorrectly, you may
cause serious problems that may require you to reinstall
your operating system. Microsoft cannot guarantee that
you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.
Delete the ProtectedStorage registry key by using the
following method:
Click Start, click Run, type regedit, and then click OK.
Locate to the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
Find the ProtectedStorage key, right-click it, and then
click Delete.
Quit Registry Editor.
Re-Create the ProtectedStorage Registry Key
To re-create the ProtectedStorage registry key:
Click Start, point to Programs, and then click MS DOS
Prompt.
In the MS-DOS Prompt window, type the following command
c:\windows\system\pstores.exe -install
and then press ENTER.
Type exit, and then press ENTER to close the MS-DOS
Prompt window.
Quit all programs, and then restart the computer.
-------------------------------------------------------
I deleted the key as suggested, now there is no way of
recreating it. I tried re-installing again. Still no key
in the registry.
How do I solve this, any ideas ?