Outlook Crashes when scrolling Contacts

[Mary L.]

Several clients are experiencing outlook closures after they select TO:,
Contacts, and either scroll or try to enter a name from within a new open
email message.

I have already removed the Outlook address book, restarted Outlook, and
re-enabled the outlook address book with contacts - with no improvement. A
Tier 3 suggestion was to delete the frmcache.dat file, which also had no
impact.

Any ideas?

 

[Russ Valentine [MVP-Outlook]]

Common problem.
Microsoft claims they cannot reproduce it and has no solutions to my
knowledge.
Personally, I'd update my video drivers.

 

[mrwagner]

Ive had the same problem on one of our accounts. I looked to see if th
drivers were up to date and they are. Is there anyother ways to fix?

']Common problem.
Microsoft claims they cannot reproduce it and has no solutions to my
knowledge.
Personally, I'd update my video drivers.
--
Russ Valentine
[MVP-Outlook]
"Mary L." Mary (e-mail address removed) wrote in message
Several clients are experiencing outlook closures after they selec
TO:,
Contacts, and either scroll or try to enter a name from within a ne
open
email message.

I have already removed the Outlook address book, restarted Outlook
and
re-enabled the outlook address book with contacts - with n
improvement.
A
Tier 3 suggestion was to delete the frmcache.dat file, which also ha
no
impact.

Any ideas?

 

[Russ Valentine [MVP-Outlook]]

If there were, we would have posted them.
--
Russ Valentine
[MVP-Outlook]

Ive had the same problem on one of our accounts. I looked to see if the
drivers were up to date and they are. Is there anyother ways to fix?

']Common problem.
Microsoft claims they cannot reproduce it and has no solutions to my
knowledge.
Personally, I'd update my video drivers.
--
Russ Valentine
[MVP-Outlook]
"Mary L." Mary (e-mail address removed) wrote in message
Several clients are experiencing outlook closures after they select
TO:,
Contacts, and either scroll or try to enter a name from within a new
open
email message.

I have already removed the Outlook address book, restarted Outlook,
and
re-enabled the outlook address book with contacts - with no
improvement.
A
Tier 3 suggestion was to delete the frmcache.dat file, which also had
no
impact.

Any ideas?-