outlook doesn't work

M

MA

Hello

I installed a basic version of office 2003 and then decided to come back
to office XP. After deleting office 2003 and installed pffice XP, I have
problem as the new outlook can't read my personal folders and I can not do
anything with it. What should I do? I remove office XP and reinstall it
without any success. Is there any tool that can help me on this matter?



Best regards
 
B

Brian Tillman

MA said:
I installed a basic version of office 2003 and then decided to
come back to office XP. After deleting office 2003 and installed
pffice XP, I have problem as the new outlook can't read my personal
folders and I can not do anything with it. What should I do? I remove
office XP and reinstall it without any success. Is there any tool
that can help me on this matter?
Click to expand...

It sounds like you created your PST in the new Unicode format, which only
Outlook 2003 can read. You'll need to reinstall Outlook 2003 and then
create a new PST in the OL 97-2002 ANSI format, move all your data to that
PST and then you'll be able to uninstall OL 2003, reinstall OL 2002 and be
able to open the PST.
 
M

ma

I didn't have any data in my PST so is there any way that I can delete it
and asking office XP to create one for me?
I tried to delete all of my pst files but outlook doesn't create any new
one.

to make it clear I want a clean outlook xp installation without any file or
setting moved to the new installation from the old installation(outlook
2003), how can I do this?

Best regards
 
B

Brian Tillman

ma said:
I didn't have any data in my PST so is there any way that I can
delete it and asking office XP to create one for me?
I tried to delete all of my pst files but outlook doesn't create any
new one.

to make it clear I want a clean outlook xp installation without any
file or setting moved to the new installation from the old
installation(outlook 2003), how can I do this?
Click to expand...

Click File>New>Outlook Data File. Browse to where you want your new PST (or
accept the default). Give it the name you want (or accept the default).
Click OK.

Now click Tools>E-mail Accounts>Next. At the bottom left, click the
"Delivery new e-mail to the following location" drop-down and choose the new
PST you just created. Stop and restart Outlook.
 
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