Outlook.exe error after upgrading windows 2K

[julie]

Help, I just upgraded 35 workstations from Windows 98 to
Windows 2K, keeping the existing version of Office 2K for
now. 34 installed without error. However I have 1
machine, that keeps giving me a program error -
outlook.exe.

I did go to the kb and followed the initialize in /safe
and Outlook does initialize that way.

I have deleted the existing profiles and recreated,
uninstalled, reinstalled, etc.

Word/Excel - working fine. Just can't get around the
Outlook.exe error and shutdown - can anyone tell me
exactly what to delete and clean to reinstall Outlook 2K +
SR 3 - to get this up and running !!!

Thanks much ! - Julie

 

[neo [mvp outlook]]

It would be helpful if you stated what the error was to avoid responses
like... have you uninstalled Office 2000, run Eraser2K from the Microsoft
site, reboot, and then reinstall?

 

[julie]

Error message

Program Error - box
Outlook.exe program will now shut down.

 

[neo [mvp outlook]]

<lol> so the error message was "error". wonderful... very helpful. Might
want to take a look in the event logs to see if anything useful was posted.

 

[Julie]

-----Original Message-----
<lol> so the error message was "error". wonderful... very helpful. Might
want to take a look in the event logs to see if anything useful was posted.




.
Where is the event log ?

 

[julie]

Update for help!

The full error message:
Program Error
OUTLOOK.exe has generated errors and will be closed by
Windows. You will need to restart program.

I reviewed the error log. I could only find the orginal
log by doing a search for *.log on C:\ - found outlook
startup log.

Nothing looks bad, should I be looking for anything in
particular ?

I can run outlook.exe /safe. So I have created a shortcut
using that command vs. just outlook.exe

Can use outlook but seem to have lost the preview pane
option, not sure if this is related.

History:
Have completely uninstalled reinstalled
Have used the uninstall.exe download from Microsoft
Have delete the Profile sub folder in registry
Have deleted the profile and recreated a clean one
Have deleted the mapi32.dll file (renamed) and reinstalled
outlook.
Have performed a repair and full reinstall
But can't seem to overcome error when trying to execute
outlook.exe

Will I have any problems going forward just running
outlook.exe /safe ?

Thanks - Julie

 

[neo [mvp outlook]]

You can run Outlook in safe mode but you will need to understand that it
doesn't allow certain things to load (e.g. preview pane, addins, custom
menus/toolbars, views, .etc) Since Outlook does start in safe mode, you can
start with some of the easier stuff.

1) rename/delete outcmd.dat (custom menu/toolbar tracking file)
2) rename/delete extend.dat (used ot optimize loading of addins. u would
still want to see what addins are being loaded/used via tools | options |
other | advanced options)
3) start outlook 1 time with the /cleanviews command line switch
4) start outlook 1 time with the /cleanfreebusy command line switch
(delete/regenerates free/busy)
5) start outlook 1 time with the /cleanreminders command line switch
(delete/regenerate reminders)
6) first message that outlook tries to show in preview pane may be corrupt
(move/delete the item)