Outlook not responding?

B

BobK

Hello,

I am running Outlook 2000 with Office XP. When it opens, it immediately will
not respond. I have to end task in task manager.

I ran a checkdisk on the drive but it did not help.

Does anyone know what I might try to get it running again?

Thanks,

Bob
 
M

Milly Staples [MVP - Outlook]

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000
or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file outcmd.dat
controls how the toolbars display. When it becomes corrupted, it will cause
Outlook to hang because it cannot create the toolbars that you expect.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, BobK asked:

| Hello,
|
| I am running Outlook 2000 with Office XP. When it opens, it
| immediately will not respond. I have to end task in task manager.
|
| I ran a checkdisk on the drive but it did not help.
|
| Does anyone know what I might try to get it running again?
|
| Thanks,
|
| Bob
 
B

BobK

I did that and an interesting thing happened. The outcmd.old file is still
there but not a new one with .dat. Odd.

Any ideas?

Bob
 
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