outlook not working

[Adrian]

One of our NT4 workstations has lost the Internet mail
service properties for outlook. The same property
settings entered into Outlook Express are fine and send
and receive. On starting Outlook and loading the relevant
profile I get the error message "internet email service
not installed properly. Reinstall Outlook and
specify 'corporate or workgroup mail service'". On
checking services the mail 'properties' button gives the
error message 'the action could not be completed'. The
rest of the system functions fine and is stable all-round
Internet is working fine on IE6

I have
# Tried to create new profile but the same happens (it
won't let me "create an email account", the system just
hangs)
# Completely uninstalled all of Office2000
# Cleaned the registry
# Reinstalled Office2000 with the station disconnected
from the server
# Replaced msfs32.dll
# Replaced mapi32.dll
# Started system in VGA mode

 

[adrian]

Sorry I missed some of the text when I copied and pasted,
the rest should read:

# Run Symantec AV an removed both Klez and NetskyP which
somehow evaded the AV system
# Run ad-aware and removed mal-ware from the registry and
file system

Any suggestions would be gratefully received, Thanks Adrian

 

[Roady [MVP]]

Does it work when you log on with a different user on that workstation?

--
Roady [MVP]
www.howto-outlook.com

Tips of the month:
-Setting Permissions on a Mailbox
-Create an Office XP CD slipstreamed with Service Pack 3

 

[TimmyB]

Pardon me for cutting in, but I am having a very similiar
problem with Outlook 98 and Windows NT 4.0 workstation.
Outlook suddenly stopped working gets an "unexpected
error when opening" or if I get it open, it immediately
closes with a error with the outlook.exe file message.

What got my curiosity is if I login as another user, and
create the exact same mail profile as my problem user
everything works fine. (I tried creating a new profile
as the same users, but that didn't work either, the error
remianed.) That's what caught my atttention, and I
haven't been able to correct the affected user at this
time.

Curious if this is related, and my apologies for cutting
in. TB

 

[Roady [MVP]]

No problem

I think your problem will be solved when you rename outcmd.dat to
outcmd.old. This will completely reset the Toolbar. If this file is corrupt
Outlook cannot start.

If this doesn't solve it can you tell me what exactly is being logged to the
Event Viewer regarding this?

--
Roady [MVP]
www.howto-outlook.com

Tips of the month:
-Setting Permissions on a Mailbox
-Create an Office XP CD slipstreamed with Service Pack 3

 

[TimmyB]

Renaming the file did the trick. Thank you, thank you,
thank you!

 

[Roady [MVP]]

You're welcome!

--
Roady [MVP]
www.howto-outlook.com

Tips of the month:
-Creating Signatures
-Create an Office XP CD slipstreamed with Service Pack 3