Outlook won't open (takes 5 minutes)

C

Chad

I have a user here at work running XP that says sometimes
when she tries to open Outlook, nothing comes up. She will
try a couple of times and a few minutes later Outlook will
open several windows. (1 for everytime she tried to open
it) At other times it just opens right up the first time
correctly. I looked at the task manager and the times it
does not seem to come up, it will have a Outlook.exe file
running. I ran the repair and fix and it still does it.
Please help.
 
B

Brian Tillman

Chad said:
I have a user here at work running XP that says sometimes
when she tries to open Outlook, nothing comes up. She will
try a couple of times and a few minutes later Outlook will
open several windows. (1 for everytime she tried to open
it) At other times it just opens right up the first time
correctly. I looked at the task manager and the times it
does not seem to come up, it will have a Outlook.exe file
running. I ran the repair and fix and it still does it.
Please help.
Click to expand...

Which version of Outlook?
 
G

Golden Theatrical

I have the same problem and I'm running OUTLOOK 2003

Sometimes I can open it and sometimes I can't

I run the repair and that sometimes works for a little while

If I click the program a certain number of times, eventually it starts with OUTLOOK opening the number of windows equal to the number the clicks

Is there a solution to this?
 
M

Milly Staples [MVP - Outlook]

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000
or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file outcmd.dat
controls how the toolbars display. When it becomes corrupted, it will cause
Outlook to hang because it cannot create the toolbars that you expect.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Golden Theatrical
asked:

| I have the same problem and I'm running OUTLOOK 2003.
|
| Sometimes I can open it and sometimes I can't.
|
| I run the repair and that sometimes works for a little while.
|
| If I click the program a certain number of times, eventually it
| starts with OUTLOOK opening the number of windows equal to the
| number the clicks.
|
| Is there a solution to this?
 
G

Golden Theatrical

Hi Milly

Thanks for the advice, but unfortunately it didn't work

I found outcmd and I renamed it outcmd.old, but alas, it created another out.cmd file, but still won't open the program for 5 minutes

By the way it's not called outcmd.dat, it's just called outcmd and is a "dat type file"

Did I say I was running OFFICE 2003? Does it make any difference

What do I do now

Thanks for your help.
 
B

Brian Tillman

Golden Theatrical said:
By the way it's not called outcmd.dat, it's just called outcmd and is
a "dat type file".
Click to expand...

Yes, it is outcmd.dat. You just have your PC set to hide known file types.
What do I do now?
Click to expand...

Have you disabled IM integration? Tools>Options>Other. Uncheck "Enable the
Person Names Smart Tag"
 
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