outlook2000-2002

[pat]

trying to upgrade I get this message...
While upgrading to outlook 2002 (came with IPAQ software)
the message
"unable to open your defausl email folders. The .DLL
file for information service could not be found. MAPI was
unable to load the information service PSTPRX.DLL. Be
sure the service is correctly installed and configured.
Additionally, I tried to install SP1, SP2 and SP3 and a
popup says that the upgrade patch cannot be installed by
the Windows installer service because the program to be
upgraded may be missing or upgrade patch may upgrade a
different version of the program. Verify that the
program to be upgraded is exists on your computer and
that you have the correct upgrade patch.

Suggestions?

 

[Milly Staples [MVP - Outlook]]

OL2002: Error Message: MAPI Was Unable to Load the Information Service
Pstprx.dll
http://support.microsoft.com/default.aspx?scid=kb;en-us;293058&Product=ol2002


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer:
pat <[email protected]> asked:
| trying to upgrade I get this message...
| While upgrading to outlook 2002 (came with IPAQ software)
| the message
| "unable to open your defausl email folders. The .DLL
| file for information service could not be found. MAPI was
| unable to load the information service PSTPRX.DLL. Be
| sure the service is correctly installed and configured.
| Additionally, I tried to install SP1, SP2 and SP3 and a
| popup says that the upgrade patch cannot be installed by
| the Windows installer service because the program to be
| upgraded may be missing or upgrade patch may upgrade a
| different version of the program. Verify that the
| program to be upgraded is exists on your computer and
| that you have the correct upgrade patch.
|
| Suggestions?