Palm/Entourage Sync Problems...

P

Peter Ditchman

After upgrading to 10.1.4, I have had problems syncing with my Palm
Zire 71. Like many other posters, the entourage conduit would quit.
However, I isolated the problem to just the address book component of
the entourage conduit. All else works fine. I have already reinstalled
all the updates and it still does not work. Does anyone have any
suggestions?
 
C

Corentin Cras-Méneur

Peter Ditchman said:
After upgrading to 10.1.4, I have had problems syncing with my Palm
Zire 71. Like many other posters, the entourage conduit would quit.
However, I isolated the problem to just the address book component of
the entourage conduit. All else works fine. I have already reinstalled
all the updates and it still does not work. Does anyone have any
suggestions?
Click to expand...


Are you sure you installed the 10.1.4 conduit ??? I usually see this
problem only on machines that had Office updated but forgot to install
the new version of the conduit. Maybe, you should re-download the
conduit from the MS web site.

Corentin
 
P

Peter Ditchman

Are you sure you installed the 10.1.4 conduit ??? I usually see this
problem only on machines that had Office updated but forgot to install
the new version of the conduit. Maybe, you should re-download the
conduit from the MS web site.

Corentin
Click to expand...


Corentin,

I did install it. Inititally, I was able to sync without the conduit,
then it stopped working. At this point I realized I needed the 10.1.4
conduit, so I tried it to no avail. I then did an advanced rebuild of
the database, uninstalled Palm and all its components, reinstalled
Palm, reinstalled the 10.1.4 conduit, and I repaired disk permissions,
but I still had the same problem. However, after doing even more
troubleshooting, I found that the entourage conduit crashes only when
I choose to sync all contacts in address book. If I choose to sync one
category, all is fine. So what do you think?

Powerbook G4 1Ghz, 1GB RAM, 10.2.6, Office 10.1.4, Palm 4.1
 
P

Peter Ditchman

I see... Do you by any chance also have iSync installed ??? iSync and
Entourage might be trying to both synch their address book database.

Corentin
Click to expand...


Corentin,

I do have iSync installed. Your thought might be right. What is the
best way to potentially resolve this problem?

Thanks. Peter
 
J

Jeff Engholm

After searching the net for HOURS AND HOURS for this problem (Hotsync
"Unexpectedlty Quits" which syncing address book, unless syncing one
category at a time) I came up with a solution...

First off... G4 running 10.2.6 and Entourage with all updates
installed. Palm Desktop 4.1 with Palm IIIx and Keyspan adapter.

I took some advice from Jeff Zacks in a different thread about the
phone number "categories" (he surmised that there was a problem with
the phone number strings which came from bad imports, etc...) and
found that
I had some called "Work fax:"... which looked unusual, so I changed
or simply deleted them. Then I went through and made sure all the
phone numbers were of the same "Style"... (ie. all 222.555.5555 and
no 555-555-5555) ... Then I tried to sync all categories... No
dice. OK, so I went through and did each category individually...
they all worked. That's funny, I thought, why would they go through
in categories and not all then? Then I realized that some of my
contacts had no category. Then I went and changed them all so EVERY
CONTACT HAD A CATEGORY. I then ran all the categories individually to
sync them, and again, they all worked. Hmm.

Then, I thought, let's give it a shot... I went to "All categories"
in the Entourage Conduit settings, hit OK, hit the Hot Sync, and LOW
AND BEHOLD... It worked!!!

Now, this was not ENTIRELY scientific, in the fact that in the order I
went, I cannot absolutely prove whether or not the phone numbers had
anything to do with it, because I fixed them all before I tried sync
single categories at a time. However, I do know that all the
categories worked individually...

IN CONCLUSION, however, I would say that the unfiled contacts were
really the problem. I suppose I could go back and muck up some of the
phone numbers and see if that does anything... but two long nights of
troubleshooting... I need a break.

Hope this helps you and everyone else who has this problem, including
microsoft. ( I have sent this via product feedback to Microsoft...
we'll see if there is a bug fix in the near future)

-Jeff Engholm
 
P

Peter Ditchman

First of all, thank you Corentin, Jeff, & Jeff! After troubleshooting,
I found that iSync was not the problem. I went through using Jeff
Engholm's advice and synced every category individually BEFORE
changing all the phone number styles and BEFORE making sure that all
contacts had a category. The result was that the sync failed on only
one of the categories. From here, I looked at each contact in that
category and found a couple of stray letters and characters in a
couple of phone numbers, which I changed. After that I synced that
category and it worked. The final test was a full sync and it worked
like a charm.

The bottom line was that it was stray characters in the phone field.
Apparently, style does not matter and whether or not they are in a
category. The ONLY determining factor was the extraneous characters in
a phone field.

Again, I do not think I would have gotten this with all your great
help. Thank you!!!

Peter
 
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