Palm Synch Problems

[Jay Allen]

I head up the IT Department for a marketing firm of roughly 300 employees,
we have been experiencing problems with several users synchronizing their
Palm OS devices to MS Entourage. All can synch successfully to the Palm
Desktop software, and most (myself including) do not have a problem.

Here is our info:
* Palm models: Kyocera 7135, Palm M515, Palm VX
* Palm OS version: 4.1
* MS Entourage version: 10.1.4 (sr1)
* MSE Conduit version: 10.1.4
* Mac OS: 10.3.2, 10.2.8, 10.2.6
* Conduit Manager: 10.0.0
* Error Message: ³Conduit manager unexpectedly quit, no other application
has been effected²

Troubleshooting steps taken:
* Ensured USB connection & PDA ability to synch by successfully synching to
Palm Desktop software
* Updated to latest version of MSO (10.1.5) & Palm (4.1)
* Deleted Microsoft Identity & rebuilt
* Was able to recreate issue using another newly created profile on the same
computer
* Was able to recreate the issue using a different computer with the same
specs
* Deleted all reoccurring events, no effect

Any suggestions are welcome that will help us get to the bottom of this
issue,
Thanks.

--

Jay Allen
Technology Director
Tracy Locke Partnership

--

 

[Walt Basil]

Are you using any other 3rd party conduits?

Try removing all of the conduits from the conduit folder except the
Entourage one and then try to perform a hotsync. If it no longer crashes,
then the problem lies with the combination of the Entourage conduit and
another. Replace each one separately and try hotsyncing again until the
problem comes back.

Walt
http://www.basilweb.net
--
Email me at walt at basilweb dot net

Current setup:
Palm m515,
Apple iBook 700 Combo
640 Megs RAM, Mac OS X 10.3.2
MS Office:mac v.X SR1 10.1.5