Partial loss of e-mail (most recent six months)

J

Jeff Schuh

I've just lost access to recent e-mail. I don't know if I had a
virus, but I did run a virus check, and it came up clean. I also ran
disk doctor with no unusual problems.

Yesterday, I had a period of unresponsive mousing, as if the machine
was busy. I ended up force quitting, and eventually rebooted.

Restarting Entourage (0ffice 2001) I noticed e-mail for the previous 6
months was blank. (a record seems to exist, but no text in any of the
fields from sender, date, ... through message body.) I also get a
repeating "end of file reached" error, and the program will crash soon
after. (all e-mail prior to this appears fine.)

I've done a complete reinstall of Office. I've also restored most of
the content in the Microsoft User Data folder. Only when I restore
the database file in Office 2001 identities / main identity / database
do I have the same problem.

Is my database file corrupted? Can this be resurrected?
Is the messages file corrupted? Can this be resurrected?
Can I recover contacts and calender data independently of the e-mail?

I'm running OSX 10.1.5, and MSOffice 2001 obviously in classic.

Any help is much appreciated,

Jeff Schuh
 
A

Anand

Hi Jeff,

Try to rebuild the Entourage database and check.

You can do this by keeping the Option key pressed while you launch
Entourage.
First select Typical rebuild and then if that does not resolve the issue try
the advanced rebuild.

Anand P
 
J

Jeff Schuh

Thanks Anand, That mostly worked. At least entourage is functional
now.

But

Now it's cleaned out the most recent e-mail completely. The earliest
shown is 7/04. If I look at the text within the old "message" file, I
can see the text of more current e-mail I've received since July.
Apparently rebuilding the database doesn't capture this newer e-mail
even though the messages still exist.

Any means of continuing the recovery?

Jeff
 
A

Anand

Hi Jeff,

Did you try the advanced rebuild option?
What is the database size now?
If its more than 2Gb I guess you might not be able to do any thing much.

Anand P
 
J

Jeff Schuh

Yes, I did both rebuild options.

The database was at 10M, and now is at 7M.

It's clear that the missing e-mail still exists as I can see the text
within the messages file. I would think there would be some means of
recapturing this.

Fortunately there's nothing too critical, and I can always go back and
look for text.

Let me know if anything else comes to mind.

Jeff
 
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