Picture It! Photo 2002 will not reinstall

[Lisa Capulet]

I have been using Microsoft Picture It Publishing for several years. The
program came installed on my Dell computer. Last week my Dell died and I
just bought a Gateway. Both had Windows XP. I can install it on the Gateway
but if I try to open anything old or start anything new, it just crashes
completely. I have hundreds of saved documents that I can't even open now.
Please help. Also, if I try to register or seek any help on it, Microsoft
tells me that "the page no longer exists".

 

[Mary Sauer]

Is there an error message?

Try the compatibility tab, right-click the program icon, properties.
See if turning off your anti-virus software makes a difference.
Do you have success in safe mode?

There are many Knowledge Base articles devoted to PictureIt! Publishing, most
involve error messages.
http://support.microsoft.com/kb/198256/en-us

 

[John Inzer]

I have been using Microsoft Picture It Publishing for
several years. The program came installed on my Dell
computer. Last week my Dell died and I just bought a
Gateway. Both had Windows XP. I can install it on the
Gateway but if I try to open anything old or start
anything new, it just crashes completely. I have
hundreds of saved documents that I can't even open now.
Please help. Also, if I try to register or seek any help
on it, Microsoft tells me that "the page no longer
exists".

======================
Maybe the following articles will be useful:

(316861) PIP2002: Error Message When
You Start Program
http://support.microsoft.com/?kbid=316861

(314842) PIP: Program Stops Responding
(Hangs) When You Edit Images or Move Images
http://support.microsoft.com/?kbid=314842

In the future, please post your MS Picture It! /
MS Digital Image questions in the following
newsgroups:

Discussions in Picture It!
http://tinyurl.com/iozo

Microsoft Discussion Groups
microsoft.public.digitalimaging
http://tinyurl.com/nyptz

 

[Lisa Capulet]

This fixed it:

http://support.microsoft.com/?kbid=316861

Apparently there is a patch for the problem. (My Gateway has too much RAM)
I just downloaded the patch, it installed on its own, and now the problem is
fixed! Thank you so much. I love this program. I know it so well I could
use it in my sleep.

By the way, there was an error message when I first tried using the newly
re-installed program, but I think it only showed up once. I do remember it
having pip.exe in it. But after the first time, the error message never
showed up again.

 

[John Inzer]

This fixed it:

http://support.microsoft.com/?kbid=316861

Apparently there is a patch for the problem. (My Gateway
has too much RAM) I just downloaded the patch, it
installed on its own, and now the problem is fixed!
Thank you so much. I love this program. I know it so
well I could use it in my sleep.

By the way, there was an error message when I first tried
using the newly re-installed program, but I think it only
showed up once. I do remember it having pip.exe in it.
But after the first time, the error message never showed
up again.

=====================================
Thanks for the update.

If you continue to have problems/errors...
post them and maybe we can find a fix.

 

[Lisa Capulet]

I am absolutely amazed that I had this problem, posted my cry for help (and
on a Saturday!), and I actually got my fix within an hour or so. Thank you
so very much.

Now if AOL's customer service would be half as good, I'd be in perfect shape!

 

[John Inzer]

I am absolutely amazed that I had this problem, posted my
cry for help (and on a Saturday!), and I actually got my
fix within an hour or so. Thank you so very much.

Now if AOL's customer service would be half as good, I'd
be in perfect shape!

=====================================
You're welcome.

Sometimes we get it right )