Please help - Outlook 2002

M

Melanie

A friend sent me a few large e-mails yesterday. They made
Outlook crash (freeze and is not responding). Now,
everytime I try to get in Outlook, since they were the
last e-mails received, Outlook is trying to open the e-
mail and is unable (the bottom part where the message is
supposed to show up remains blank and Outlook crashes). I
tried opening it and quickly deleting the e-mails, I
tried clicking on another smaller e-mail (so it would try
to open that one) - with no avail. Nothing works.
Everytime I try to get in, it crashes. I cannot use it
anymore. I was using a personal folder. I am not sure
whether it was because I had too many e-mails in it (?)
or what. But I can't access it at all. This is causing me
serious problems as I need to access some of the e-mails
in that folder - for work. Any ideas??? Please help!!
 
N

Nikki Peterson [MVP - Outlook]

If you are trying to download them from an ISP try
using your WEB client to open your email and deal
with the problem emails.

If this is truly a problem with the PST you may want
to click on over to SLIPSTIC site and read up on
corrupt PST's and PST's that have become larger
than appx. 1.86mb. Look for information on both
the SCANPST tool and the PST2GB tool:
http://www.slipstick.com/problems/scanpst.htm

If you are just unable to open the message because
of the Outlook program for some reason try using
the Outlook switch "...\Safe" to open your program.
This may allow you to access your inbox and deal
with the problem emails.

The link(s) below (depending upon your Outlook version)
will give you the instructions on how to use it.

OL2002: Additional Command-Line Switches
http://support.microsoft.com/default.aspx?scid=KB;en-us;296192&

OL2000: Additional Command-Line Switches
http://support.microsoft.com/default.aspx?scid=KB;en-us;197180

OL98: Additional Command-Line Switches
http://support.microsoft.com/default.aspx?kbid=182112

If using the Safe switch allows you to open Outlook AND you
are able to remove the offending messages AND you are still
unable to open Outlook normally...write back for more options.
However, next time include more information about your Outlook
version and what OS (Operating System) you are using. :)

--
Nikki Peterson [MVP - Outlook]

A friend sent me a few large e-mails yesterday. They made
Outlook crash (freeze and is not responding). Now,
everytime I try to get in Outlook, since they were the
last e-mails received, Outlook is trying to open the e-
mail and is unable (the bottom part where the message is
supposed to show up remains blank and Outlook crashes). I
tried opening it and quickly deleting the e-mails, I
tried clicking on another smaller e-mail (so it would try
to open that one) - with no avail. Nothing works.
Everytime I try to get in, it crashes. I cannot use it
anymore. I was using a personal folder. I am not sure
whether it was because I had too many e-mails in it (?)
or what. But I can't access it at all. This is causing me
serious problems as I need to access some of the e-mails
in that folder - for work. Any ideas??? Please help!!
 
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