Problem opening entourage 2004

S

sarah

Ive got a message saying 'unable to open, rebuild' when I try to open
entourage. I've done this several times (using the check option and
then rebuilding) but it hasn't worked. Now it's saying there's not
enough memory to do it any more. Any advice on where to go from here?
I guess I need to delete some messages but how do I get into it to do
that?!
 
S

sarah

Ive got a message saying 'unable to open, rebuild' when I try to open
entourage. I've done this several times (using the check option and
then rebuilding) but it hasn't worked. Now it's saying there's not
enough memory to do it any more. Any advice on where to go from here?
I guess I need to delete some messages but how do I get into it to do
that?!
Click to expand...

I also have problems with office applications - word, excel. I get an
error message saying 'an unexpected error occurred while trying to
load the microsoft framework library' but then it seems to open up
fine.

I've since deleted (and emptied trash) the multiple copies I made of
the entourage database but it still comes up with the not enough
memory message.
 
B

Bras

http://www.microsoft.com/mac/downloads.aspx
Get your updates for Office 2004 - start with 11.3.5 and work your way up
till 11.3.8
This probably will take care of your problem with the framework library
error.

http://www.entourage.mvps.org/database/rebuild.html
Read this page and see how you can find the size of your database file in
"how to rebuild your database" tip #9 will tell you where you can find them.
Make sure you have enough space on your hard drive to rebuild you need twice
the size of your database file.

http://www.entourage.mvps.org/faq_topic/performance2.html
This is a page about drive space and memory

Did you ever complete a rebuild?
Then this may be a solution:
http://www.entourage.mvps.org/troubleshoot/crashes.html#crash11

9. Constant reminder that "Your Office database is damaged. You need to
rebuild"
The "Verify database" has been known to give false reports. One option that
can cause these false reports is a corrupted preference. Try deleting this
preference file in your User's --> Library Preferences:

com.microsoft.OfficeNotifications.plist
To see if the background verify option is giving a false report, try running
the Database Utility and having it do a verify operation. If it gives you a
clean bill of health, you know you are safe in turning off the background
checking.

Some users have had to uncheck this preference to stop the constant
warnings. If you are not experiencing any problems turn off the "Verify
database". I do recommend that you run regular backups of your database. Use
Tasks to set up a reminder.

Other options to check:

1.. Bad RAM.
2.. Being low on disk space. To check your disk space, use the Activity
Monitor. Click on Disk Usage in the bottom menu bar and select the volume
where you have Office installed. You can also use Disk Utility to see
detailed information about a disk or volume. To learn more, open Disk
Utility in the /Applications/Utilities folder and refer to Disk Utility
Help.
Your database may be corrupt and not recoverable here is more info:
http://www.entourage.mvps.org/database/corrupt.html
http://www.versiontracker.com/dyn/moreinfo/macosx/14148

Hope this helps,
Bras
 
M

MargJ

I cannot open Entourage anymore.
 I keep getting the error....."This identity cannot be opened using this version of Entourage"
Installed update 11.3.5 and then I had trouble openeing files so I removed office 2004 and upon re-installation I was asked if I wanted to delete old versions of Office, I said yes and then finished the installation. Now I am unable to pen Entourage as I get teh identity error emntioned above every time then the program shuts down.

Any help trying to fix this si much appreciated.
Thanks
 
D

Diane Ross

I cannot open Entourage anymore.
I keep getting the error....."This identity cannot be opened using this
version of Entourage"
Installed update 11.3.5 and then I had trouble openeing files so I removed
office 2004 and upon re-installation I was asked if I wanted to delete old
versions of Office, I said yes and then finished the installation. Now I am
unable to pen Entourage as I get teh identity error emntioned above every time
then the program shuts down.
Click to expand...

"This Identity Cannot Be Opened With This Version of Entourage"
This message usually means, for example, that Entourage is at 11.0, but the
saved database was saved in Entourage 11.3.3. Since there was a database
format change in there, Entourage 11.0 cannot open a database saved in
Entourage 11.3.3.

Microsoft does not update each application every time an update is released.
See ³Confused over Microsoft Update Version numbers?³ for a handy script
that gives you the Office application¹s version info.

<http://blog.entourage.mvps.org/2007/05/confused_over_microsoft_update.html>
 
W

William Smith

MargJ said:
I cannot open Entourage anymore.
I keep getting the error....."This identity cannot be opened using this
version of Entourage"
Installed update 11.3.5 and then I had trouble openeing files so I
removed office 2004 and upon re-installation I was asked if I wanted to
delete old versions of Office, I said yes and then finished the
installation. Now I am unable to pen Entourage as I get teh identity
error emntioned above every time then the program shuts down.
Click to expand...

Hi Marg!

You're following the right steps but just not finishing. Your Entourage
database was last used with a version of Entourage newer than 11.3.5.
The latest version of Entourage is 11.3.6.

Use the Help --> Check for Updates features in Entourage to download the
latest updates for Entourage and the rest of your Office applications.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 
D

Diane Ross

Please don't give advice like that without warning the user that this will
delete all of his mail.
 
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