Problem sending some mail in Entourage 2004 with SBC / Yahoo! DSL

J

joelk42

My in-laws upgraded to Entourage 2004 from Entourage X and are now
having a strange problem. They can receive mail fine. But, can only
send mail out when it is a reply to an incoming message. When it is a
newly created email addressed using the Address Book in Entourage, they

get the following "failure delivery" email from [email protected]

:
------------------------------ -------
Subject: failure delivery

Message from yahoo.com.
Unable to deliver message to the following address(es).

<[email protected]>:
Sorry, I couldn't find any host named yahoo.com?. (#5.1.2)

--- Original message follows.
<truncated here>
------------------------------ -------
("NameGoesHere" replaced actual recipient above for privacy purposes)

Can't find any host named yahoo.com? Entourage X worked fine, and it
seems that if they type in the email address rather than use the
Address Book it will go through.

We've tried reinstalling Office. Any other suggestions?
 
M

matt neuburg

joelk42 said:
My in-laws upgraded to Entourage 2004 from Entourage X and are now
having a strange problem. They can receive mail fine. But, can only
send mail out when it is a reply to an incoming message. When it is a
newly created email addressed using the Address Book in Entourage, they

get the following "failure delivery" email from [email protected]

:
------------------------------ -------
Subject: failure delivery

Message from yahoo.com.
Unable to deliver message to the following address(es).

<[email protected]>:
Sorry, I couldn't find any host named yahoo.com?. (#5.1.2)

--- Original message follows.
<truncated here>
------------------------------ -------
("NameGoesHere" replaced actual recipient above for privacy purposes)

Can't find any host named yahoo.com? Entourage X worked fine, and it
seems that if they type in the email address rather than use the
Address Book it will go through.
Click to expand...

Exactly. The problem is that they are not addressing their emails
correctly. They can reply fine, because the email address to reply to is
already in the original email. But when they create a new message, they
are not putting the address properly.

Let's say you type "matt" into the address field. That is not a full
email address. So the POP server supplies the @ part using its own
domain, e.g. [email protected] (sbcglobal DSL is really yahoo.com).

What your in-laws are thinking *should* happen is that they type "matt"
into the address field, and Entourage will *substitute* the *real* email
address for that name, using its address book (e.g. [email protected]).
But it isn't doing that. That could be because there are no entries in
the Entourage address book, or because there are entries but they do not
contain actual email addresses, or because they are not using the
correct keystrokes for causing this sort of automatic filling in. m.
 
J

joelk42

Exactly? No, that's not it. They are addressing their emails correctly,
and just as they did with Entourage X, by selecting the full,
known-to-be-good, email addresses from their address book within
Entourage. The mail appears to be addressed properly, and can be
addressed to any domain (not just yahoo), but they're getting the
"failure delivery" message back from yahoo, who handle their outgoing
mail.
 
M

matt neuburg

joelk42 said:
Exactly? No, that's not it. They are addressing their emails correctly,
and just as they did with Entourage X, by selecting the full,
known-to-be-good, email addresses from their address book within
Entourage.
Click to expand...

Selecting* an email address in the address book does not make a new
email. Some canonical steps are:

(1) Make a new outgoing message.

(2) In the To: field, type a nickname or the start of a real email
address up to and including the @ sign (or you can click the person icon
and select a recipient from the scrolling list but let's pretend we
didn't).

(3) Wait until a list of possibilities from the address book and recent
correspondents appears.

(4) This is the tricky part: use the mouse to select the right one and
then HIT RETURN. This is important because if you just click elsewhere
the address window disappears and you see the nickname in the message,
but the substitution has NOT taken place. You can tell things went wrong
because you see a blue dot, not a person icon, in the To: field.

What I'm suggesting is that it sounds like they're getting that last
gesture wrong.

To confirm this, have them create a message, complete and ready to send.
Then hit Save - not send - and then choose View > Source. This will show
the actual headers. You will see, I suspect, that the To: header is not
property filled in. m.
 
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