Problem using Entourage 2004 identity over network

M

Mr. Herbivore

Hi all,

Between the three computers in my office, there are a couple of email
accounts that we all need access to, in addition to our own. Since we
are networked, I made this happen (when using previous versions of MS
Office) by creating an alias of the 'Microsoft User Data' folder from
the main machine (which held all the email databases) and placing that
alias in the Documents folder of the other machines. This has always
worked fine ... until I upgraded to office 2004 last week.

Now, although it will connect to the main computer, and show me the
list of available Identities to choose from, when I try to open any of
them, I get an error message ('That command could not be completed')
and a blank Entourage window.

I assumed this was a permissions error, but I have set all the
Identities with read/write permissions for all users, still to no avail.

Any ideas? Has Microsoft changed the database somehow so it cannot be
properly read over a newtwork?

Any help would be appreciated ...
 
R

Rob Faucett

Herbivore - Did you solve this problem? I've been trying for several
to days to accomplish the same end. Any body have ideas?

I can access EVEN COPY the database but cannot setup the identity
using the alias method.

Thanks
Rob
 
B

Barry Wainwright

Networked identities will work fine, but only one person at once can access
an identity - It sounds like you are trying to get 2 or 3 people to connect
at the same time?
 
R

Rob Faucett

That sounds accurate for Herbivore but not my situation. Have any
ideas? I can copy the identity folder or the individual files but NOT
THE DATABASE.

Connect to "server"
Make alias of the desired Identity folder
Put that alias (with the word alias removed) in the Office 2004
Identities folder
Open entourage Choose that identity
Get an error message

Ideas?

Thanks
Rob
 
M

Mickey Stevens

Download and install the latest Office 2004 update, which is Office 2004
Service Pack 1. Service Pack 1 includes a number of fixes that are
documented in this article on the Microsoft Knowledge Base:
<http://support.microsoft.com/?kbid=883951>

In Office 2004, use Microsoft AutoUpdate to get the latest updates. From
any Office application, go to Help > Check for Updates (or manually launch
Microsoft AutoUpdate from the Applications folder). If any updates are
needed, they will display in a sheet, at which point you can check them and
press the "Install" button to download and install them.

Updates can also be found at the Microsoft web site:
<http://www.microsoft.com/mac/downloads.aspx#Office2004>
 
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