Problem with Send/Receive Schedule

G

Gregory Cook

I just switched from Mac Mail to Entourage 2004. I used to use Entourage X a
while ago, but abandoned it for Mail when Apple came out with it. Anyway . .
My old identity was imported to the new Entourage and I have two IMAP email
accounts. Here's the problem . . For some reason, my "Send and Receive All"
does not retrieve new mail when it is done automatically. Only after
manually clicking on "Send and Receive All" will it retrieve my new mail. I
do have both accounts set up to be included in the schedule. I see the
status bar change every 5 minutes . . That is . . "will run in less than a
minute" changes to "will run in 5 minutes" but it never checks the mail. Is
there a setting somewhere that I have turned off?

Thanks.
 
D

Dave Cortright

I just switched from Mac Mail to Entourage 2004. I used to use Entourage X a
while ago, but abandoned it for Mail when Apple came out with it. Anyway . .
My old identity was imported to the new Entourage and I have two IMAP email
accounts. Here's the problem . . For some reason, my "Send and Receive All"
does not retrieve new mail when it is done automatically. Only after
manually clicking on "Send and Receive All" will it retrieve my new mail. I
do have both accounts set up to be included in the schedule. I see the
status bar change every 5 minutes . . That is . . "will run in less than a
minute" changes to "will run in 5 minutes" but it never checks the mail. Is
there a setting somewhere that I have turned off?

Thanks.
Click to expand...

Go to Tools:Schedules and open the schedule. Are the accounts you want to
check specified properly?
 
G

Gregory Cook

Go to Tools:Schedules and open the schedule. Are the accounts you want to
check specified properly?
Click to expand...

Hi Dave,

Thanks for the reply. Yes, my accounts are set up to send and receive mail
every 5 minutes and the "enable" button is checked. I have no idea why it
doesn't work. I only get my new messages when I manually check.

Thanks.

--Greg
 
G

Gregory Cook

Hi Dave,

Thanks for the reply. Yes, my accounts are set up to send and receive mail
every 5 minutes and the "enable" button is checked. I have no idea why it
doesn't work. I only get my new messages when I manually check.

Thanks.

--Greg
Click to expand...

Now it does not work if I click the button, I have to select the individual
email accounts under the Send/Receive All pull down menu.

*sigh* I think I may just stick with mail.app.
 
G

Gregory Cook

Now it does not work if I click the button, I have to select the individual
email accounts under the Send/Receive All pull down menu.

*sigh* I think I may just stick with mail.app.
Click to expand...


Is there no solution to this? Both my University IMAP account and my .Mac
IMAP account do not work. In the account settings and schedules, everything
seems to be enabled.

Has no one else encountered this problem?
 
G

Gregory Cook

Is there no solution to this? Both my University IMAP account and my .Mac
IMAP account do not work. In the account settings and schedules, everything
seems to be enabled.

Has no one else encountered this problem?
Click to expand...

I have found a solution. Simply deleting the accounts and setting them up
again restored the functionality.
 
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