Problems Sending .Mac mail through Entourage

J

Joshua Smith

Hello...thank God for this newsgroup. I've been searching the internet for
an hour now looking for solutions to my SMTP issue. I'm using Entourage
11.3.3 (latest update available) on my MacBookPro with OSX 10.4.9 and I'm
using Entourage to view/send all my emails--including my .Mac account.

I can receive emails from .Mac, but not send.
Help?

Josh.
 
D

Diane Ross

Hello...thank God for this newsgroup. I've been searching the internet for
an hour now looking for solutions to my SMTP issue. I'm using Entourage
11.3.3 (latest update available) on my MacBookPro with OSX 10.4.9 and I'm
using Entourage to view/send all my emails--including my .Mac account.

I can receive emails from .Mac, but not send.
Help?
Click to expand...

Send & Receive problems can be complex to solve, but generally these
solutions apply:

If you can receive but not send then you have a bad SMTP configuration
If you can send but not receive you have a bad POP or IMAP configuration

You might need to:

Open Keychain Access application in Applications/Utilities folder and delete
the entry for that account. Run Keychain First Aid. It's in the Keychain
menu under Keychain Access.

Go to Entourage, select 'accounts' from the Tools menu, choose the account
that was giving you trouble and delete that account. You should now be able
to enter the correct information. Type carefully. If you paste don't include
spaces.

You can set your dotmac account as POP or IMAP. IMAP works by keeping mail
on the server. POP works by downloading your mail to your computer.

<http://www.entourage.mvps.org/accounts/mac_com.html>

<http://www.entourage.mvps.org/glossary/pop_imap.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
J

Jeff Zienowicz

I can receive emails from .Mac, but not send.
Help?
Click to expand...

The problem may be this: If you're connecting to .Mac from a broadband
network connection (e.g., DSL or cable), your broadband provider may block
SMTP connections to anyone else's servers but theirs.

When I send mail from my .Mac account while on my home DSL connection, I
have to have the SMTP server for the account set to my ISP, not
smtp.mac.com.

Hope that helps,
Jeff
 
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