problems with all Microsoft Office products in Leopard

M

mark10023

My entourage won't start all. It says unable to change to that identity. Unknown error -5000.

My word and excel are telling me they can't access my custom dictionary and can't access certain library files.

I have no clue what caused all this because everything had been running fine until a few weeks ago.

Can anyone help?????
 
R

Russ Tolman

I had similar problems with Office 2004. Nor sure which version you are
using.

I solved the problem by deleting all the fonts in the users home directory/

Example users/username/library/fonts.

After that all my problems went away. Your mileage might differ.
 
D

Diane Ross

My entourage won't start all. It says unable to change to that identity.
Unknown error -5000.
Click to expand...

Error -5000

Messages with an attachment creates Error -5000

Attachments are stored in the Entourage Temp folder inside the Microsoft
User Data folder. This is where Entourage is trying to save the file before
it opens. Check the permissions on this folder.

Owner Access: Read Write
Group Access: Read only
Others: Read only
You can delete the Entourage Temp folder, and Entourage will create a new
one when launched.

From the Error Page:

My word and excel are telling me they can't access my custom dictionary and
can't access certain library files.
Click to expand...

Sounds like permission problems. Try testing in a new User to see if Office
applications work there.

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Office there.
 
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