Problems with Entourage

J

JTHunter

G5 1.6Ghz running OS10.2.7, and Office X

When I tried to launch Entourage this morning it came up with a
message that it couldn't read the database. It gave me the option to
try and rebuild the database but this didn't work, nor did the
advanced rebuild that it offered me as an option after that, saying
the database may not be recoverable. I made a copy of the Office X
Identities folder to my desktop and deleted the five files in my Main
Identity folder (database, database cache, mailing list, signatures
and rules) and Entourage now runs as though it's a new install. My
question is, is there any way of getting into the original database
file that I have copied to my desktop and getting the information
back? I'm not too bothered about getting the files back into Entourage
but there are e-mails in my sent items that I'd at least like to be
able to read again in some form (whether that only be in a text file).

Any help much appreciated. Thanks.

JTH

PS The database file is 1.9Gb which I guess may be the cause of the
problem in the first place so doesn't open up in Word (which has a
32mb file limit).
 
B

Barry N. Wainwright

G5 1.6Ghz running OS10.2.7, and Office X

When I tried to launch Entourage this morning it came up with a
message that it couldn't read the database. It gave me the option to
try and rebuild the database but this didn't work, nor did the
advanced rebuild that it offered me as an option after that, saying
the database may not be recoverable. I made a copy of the Office X
Identities folder to my desktop and deleted the five files in my Main
Identity folder (database, database cache, mailing list, signatures
and rules) and Entourage now runs as though it's a new install. My
question is, is there any way of getting into the original database
file that I have copied to my desktop and getting the information
back? I'm not too bothered about getting the files back into Entourage
but there are e-mails in my sent items that I'd at least like to be
able to read again in some form (whether that only be in a text file).

Any help much appreciated. Thanks.

JTH

PS The database file is 1.9Gb which I guess may be the cause of the
problem in the first place so doesn't open up in Word (which has a
32mb file limit).
Click to expand...


It sounds like you may have hit the upper limit of the original database
format, which was 2Gb. In one of the updates (SR1, I think) this limit was
raised to 4Gb. You should try to apply all the updates to bring your office
installation up to 10.1.5, then try to read the database again (although it
may well be that in passing the upper limit the database has been damaged
already).

In addition to raising the size limit, the updates also give you
successively more urgent warnings as you approach the new 4gb limit, so this
is much less likely to happen again.

--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Seen the Entourage FAQ pages? - Check them out:
<http://www.entourage.mvps.org/toc.html>

Please post responses to this newsgroup. If I ask you to contact me
off-list, remove '.INVALID' from email address before replying.
 
G

gino

It sounds like you may have hit the upper limit of the original database
format, which was 2Gb. In one of the updates (SR1, I think) this limit was
raised to 4Gb. You should try to apply all the updates to bring your office
installation up to 10.1.5, then try to read the database again (although it
may well be that in passing the upper limit the database has been damaged
already).

In addition to raising the size limit, the updates also give you
successively more urgent warnings as you approach the new 4gb limit, so this
is much less likely to happen again.
Click to expand...



I have done all of the updates, my database sits at 2gb, and I am still
having the same problems. obviously the updates aren't working. warning
messages don't appear, is there something I am doing wrong??
 
D

Diane Ross

I have done all of the updates, my database sits at 2gb, and I am still
having the same problems. obviously the updates aren't working. warning
messages don't appear, is there something I am doing wrong??
Click to expand...

Are you using Entourage X or 2001? Only Entourage X has the limit warning.
 
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