Question on 2003 Word and Excel

[George Boles]

A user in my office has a problem when he is using either Word or Excel
2003, When he goes to open a file from the Word or Excel menu bar it takes
about 20 seconds for the explorer window to open , then about 15 seconds for
a folder to open and then 10 seconds to open a document. If he goes
directly from Windows Explorer to the file it opens normaly (immediatley).

Running Ad-Aware and Spybot as well as Nortron Antivirus had no effect on
this problem. I have reset all of the short cuts. I am at a loss as to
what to try next. Can anyone help?

He is running Windows XP - SP2 and Office 2003. This is a relatively new
problem within the last 3 weeks. Accordign to the user he has not
downloaded or installed any new software.

Thank You
George Boles
DP Engineering. Ltd.

 

[annonymous]

Try Registry Mechanic or PC Doctor to clean up all remnants that maybe
causing this delay. Both of those promise to speed up performance.

 

[L Covey]

A user in my office has a problem when he is using either Word or Excel
2003, When he goes to open a file from the Word or Excel menu bar it takes
about 20 seconds for the explorer window to open , then about 15 seconds for
a folder to open and then 10 seconds to open a document. If he goes
directly from Windows Explorer to the file it opens normaly (immediatley).

Running Ad-Aware and Spybot as well as Nortron Antivirus had no effect on
this problem. I have reset all of the short cuts. I am at a loss as to
what to try next. Can anyone help?

He is running Windows XP - SP2 and Office 2003. This is a relatively new
problem within the last 3 weeks. Accordign to the user he has not
downloaded or installed any new software.

Thank You
George Boles
DP Engineering. Ltd.

When was the SP2 loaded?

LC

 

[garfield-n-odie]

Two possibilities come to mind:

1. Disable the Office Plugin that comes with Symantec/Norton AntiVirus.
See http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more info.

2. Disconnect any mapped network drives that are not currently
available. Look in My Computer for these.