Reading Layout Still a Problem

[Andrea]

I'm starting a new thread because the old one was from July through
September. I'm using Office 2003 with Windows XP SP2 and whenever I open an
Outlook
attachment, which opens in Word, I get the Reading Layout, which I really
dislike. I have unchecked "Open in Reading Layout" in both Outlook and in
Word itself, but the checkmark keeps coming back. I've rebooted numerous
times. Your advice here was to update Office. It took awhile because I
couldn't get a successful download of the latest service pack installed and
had to wait to have IT do it, but everything's up to date now, yet the
problem persists. Any advice?

 

[DL]

Maybe locate and delete all instances of normal.dot, the default template,?

 

[Bob I]

Close Word, Close Outlook, Open Word, Tools, Options, View, General,
UNcheck "Allow starting in reading.........." OK. NOW hold down the
Shift key, click File and then Save ALL. Now close Word.

 

[Beth Melton]

The option for "Allow Reading Layout" is stored in the Registry and it
is updated each time Word closes. With that in mind, what you need to
do first is make sure only Word is running when you modify the
option - especially if you are using Word as your email editor in
Outlook:

- Exit all applications except Word
- In Word go to Tools/Options/General and turn off "Allow Reading
Layout"
- Exit Word
- Start Word again and verify the setting.

If the option has been turned back on then do you know if your
Registry been locked or if it is reset each time you restart the
computer?

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Office 2007 Preview Site:
http://www.microsoft.com/office/preview/default.mspx
Office 2007 Community Articles/Tutorials:
http://www.microsoft.com/office/preview/community/article_archive.mspx

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Andrea]

I've tried both Bob's and Beth's suggestions. It takes opening and closing
Word a number of times, but the checkmark does eventually return.

I don't know if my registry has been locked. How can I check this? (I
haven't rebooted since closing everything except Word, unchecking the
option, then opening and closing Word about 6 times. It remained unchecked 4
or 5 times and then was checked again.)

 

[Beth Melton]

If you're able to exit Word and restart a number of times and the
option changes then I'd say it's not due to a locked Registry since
apparently it does update.

What I'm now wondering is if you have an add-in that is modifying your
preferences. It's not uncommon for a third-party to create an add-in
in which the creator may want to modify a single option but then uses
the Macro Recorder to record the change. Unfortunately, if they don't
know what they are doing they end up recording every option that was
turned on/off at the time they recorded the macro. In this case you
end up inheriting all of their personal preferences.

Go to Tools/Templates and Add-ins. Do you have any items in the Global
Templates list? If so, what are they?

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Office 2007 Preview Site:
http://www.microsoft.com/office/preview/default.mspx
Office 2007 Community Articles/Tutorials:
http://www.microsoft.com/office/preview/community/article_archive.mspx

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Andrea]

I have 2 addins: DVZWDAddin.dot and PALMAPP.dot. I believe that the first is
for Documents to Go and I assume the second one is for the Palm Desktop
software.

 

[Beth Melton]

Locate both add-ins, you'll see the path when they are selected in the
lower half of the dialog box or use Windows Search to locate them.
Exit Word and move both add-ins out of the folder(s) (they could be in
more than one folder) to prevent them from loading when Word starts.
Then see if your option is reset. If not then move them back into the
folder one at a time until you find which add-in is causing the issue.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Office 2007 Preview Site:
http://www.microsoft.com/office/preview/default.mspx
Office 2007 Community Articles/Tutorials:
http://www.microsoft.com/office/preview/community/article_archive.mspx

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Bob I]

I'm with Beth on the analysis on this one.

I have 2 addins: DVZWDAddin.dot and PALMAPP.dot. I believe that the first is
for Documents to Go and I assume the second one is for the Palm Desktop
software.

 

[Andrea]

As far as I can tell, this seems to have solved the problem! I've opened and
closed Word a number of times today, and the check mark is still gone.
Thanks so much.

 

[Beth Melton]

That's great to hear. Any idea which add-in was the culprit?

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Andrea]

I don't know which caused the problem. Deleted them both!

 

[Beth Melton]

I suspect it was DVZWDAddin.dot - but no worries, thanks anyway.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Andrea]

I'm sorry to say that this wasn't a permanent fix. The checkmark returns
sometimes, I remove it, and then it remains unchecked for a while before
starting the cycle all over again. I have no idea what's causing this, but
there are no longer addins in the template box.