Receipt notification (let known when message been read)

J

James Griffiths

Hi,

When I create a new email in entourage how do I set it up so that when the
person has read the email I've sent them I get a message that tells me it
has been read?

Does that make sense?

Thanks in advance

James Griffiths
 
B

Barry Wainwright

Hi,

When I create a new email in entourage how do I set it up so that when the
person has read the email I've sent them I get a message that tells me it
has been read?

Does that make sense?

Thanks in advance

James Griffiths
Click to expand...
You can insert the 'return receipt' header into the account settings:

Open the account for editing (Tools, Accounts; then select the account &
click on Edit)

Under the 'Options' tab, second item down is 'Additional Headers'. In the
'Header' column enter "Disposition-Notification-To" (without the quotes);
and in the 'value' column enter your email address.

DNRs will now be sent out with every message from this account, but not all
mail clients & mail servers support these protocols, so results from the
world at large may be variable.

If you have only an occasional need to do this on a message by message
basis, duplicate your account and add the header to the new account only.
Make sure that this account is NOT included in any mail checking schedules,
but that mail from this account IS sent with every send. Now, to include the
return-receipt, simply change the account of a message to this ŒRR¹ account
with the pop-up menu that appears next to the 'from' header in a draft
message window when you have more than one account defined.
 
A

actorguy1

You know, it would really be nice if Microsoft changed this to be an
option on each email the way the Outlook can. Changing this for every
message or having to have duplicate accounts is really a clumbsy
solution.
 
B

Bob Greenblatt

You know, it would really be nice if Microsoft changed this to be an
option on each email the way the Outlook can. Changing this for every
message or having to have duplicate accounts is really a clumbsy
solution.
Click to expand...

I don't think its clumsy at all. All you have to do is pull down the drop
down "From" at the top of the mail message to select the account with 9or
without) the receipt. Virtually the same as clicking on a send receipt
option.
 
A

actorguy1

Well that is easy enough for us to set up (as admins or savvy users)
but when you deploy this in an office environment and have to explain
to each of 500 users how to not only "Change" their account to send
from a different setting but also how to configure and set up. Ideally
we don't want to have to hand create 500 additional acounts for users
who can't do it on their own.

Wouldn't a button on each new email be simple. Just click it or don't
for an email you are sending. Priority is an optional item, couldn't
return receipt be one too?
 
B

Barry Wainwright [MVP]

Well that is easy enough for us to set up (as admins or savvy users)
but when you deploy this in an office environment and have to explain
to each of 500 users how to not only "Change" their account to send
from a different setting but also how to configure and set up. Ideally
we don't want to have to hand create 500 additional acounts for users
who can't do it on their own.

Wouldn't a button on each new email be simple. Just click it or don't
for an email you are sending. Priority is an optional item, couldn't
return receipt be one too?
Click to expand...

Yes, it could be. Unfortunately in the cut of features vs cost it lost out
:(
 
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