Receive Dates Problem on an IMAP account

G

Gavin Lawrie

Entourage has taken to showing most of the messages in an IMAP account
INBOX as having been received on 3 December 2003. This is despite the
fact that the header clearly indicates other dates (various back to
2001). Indeed, I can't find any header information that has the date
being used by Entourage in the messages affected.

Looking at the same IMAP message store with non-Entourage client does
not have the same problem (the receive dates are all correct).

Does anyone have any idea what is going on? Or more usefully, what I
can do to restore the correct receive dates to the display of the
messages in Entourage?

I'm using Entourage SR1 - 10.1.4 (030702) on an Apple G4 Cube running OS
X 10.3.2

Regards

Gavin Lawrie
 
M

Mickey Stevens

Enable the "Sent" column (View -> Columns -> Sent). In the same menu,
disable the "Received" column. Now Entourage will display when each message
was sent.
 
G

Gavin Lawrie

Mickey said:
Enable the "Sent" column (View -> Columns -> Sent). In the same menu,
disable the "Received" column. Now Entourage will display when each message
was sent.
Click to expand...

That's a start. But what is confusing me is:

a) where do the receive dates shown come from? (not the message it seems)
b) why does it show mail arrived after the 3 Dec with the correct
received date?

Clearly something happened to the Mac in question on 3rd December. But
what - and why has it affected Entourage in this way?

Any ideas?

Regards

Gavin Lawrie
 
P

Paul Berkowitz

That's a start. But what is confusing me is:

a) where do the receive dates shown come from? (not the message it seems)
b) why does it show mail arrived after the 3 Dec with the correct
received date?

Clearly something happened to the Mac in question on 3rd December. But
what - and why has it affected Entourage in this way?
Click to expand...

The headers give only Sent date, and perhaps a few "Received" headers spewed
out by various mail servers through which the messages pass. That's very
unreliable, since many mail servers (including some users' ISP's own mail
servers) do not add Received headers - you might have none, or just one from
a server several steps back. It's not an internet protocol. Or you might be
away for two weeks when the message is received on your ISP's server.

Entourage's Received column shows the date and time a message was downloaded
_to Entourage_ (that identity). If you changed servers, emptied the cache,
or _did an Advanced Rebuild_ (which empties the cache before rebuilding) on
or before Dec. 3, all the new messages appearing as headers the first time
you open Entourage will show Dec. 3 as Received date. I prefer to display
Sent column myself. (Sent column translates the time zones into your own
time zone, so you get an accurate chronology from your point of view. You
can still see the original time zone and time by viewing Source or Internet
Headers if you should ever need to.)

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/toc.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.
 
G

Gavin Lawrie

Hi Paul

Paul said:
Entourage's Received column shows the date and time a message was downloaded
_to Entourage_ (that identity). If you changed servers, emptied the cache,
or _did an Advanced Rebuild_ (which empties the cache before rebuilding) on
or before Dec. 3, all the new messages appearing as headers the first time
you open Entourage will show Dec. 3 as Received date.
Click to expand...

I sort of understand - but it can't be quite as you describe. We use an
IMAP server, and if you create a new account in Entourage pointing
at the IMAP message store (today) it still uses 3rd December as the
start date. So it isn't using the 'date downloaded' - as if that was
true it would show the date as 'today's date'. V.strange.

Anyhow - the 'sent date' fix seems to work - but it all seems to work
better in Mozilla Mail / Thunderbird, which just shows the date from the
mail message without any of this fuss.

Regards

Gavin
 
P

Paul Berkowitz

Hi Paul



I sort of understand - but it can't be quite as you describe. We use an
IMAP server, and if you create a new account in Entourage pointing
at the IMAP message store (today) it still uses 3rd December as the
start date. So it isn't using the 'date downloaded' - as if that was
true it would show the date as 'today's date'. V.strange.

Anyhow - the 'sent date' fix seems to work - but it all seems to work
better in Mozilla Mail / Thunderbird, which just shows the date from the
mail message without any of this fuss.
Click to expand...

The "date from the mail message" must be the Sent date. So either Mozilla
uses a Sent date column, rather than Received, by default, or it doesn't
even have a Received column. I can't see how the latter would be an
advantage, and the former is something of a 50/50 situation: some people
will prefer Sent, some Received. The problem with Sent is that some
correspondents have screwed-up Date & Time settings on their computer, so
you can get messages dated Oct. 1, 1972 or 1904 or 2005, or whatever. Using
"Received" for incoming mail guarantees that such messages won't be sorted
way out of order where he might not see it. That's in fact why Entourage
uses Received as default for incoming folders. Take your pick as to which
inconvenience you prefer.

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/toc.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.
 
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