Redirect Grayed Out?

M

Mark Vogel

I use Entourage 2008 w/my company's exchange server. The "redirect" command
while present is not selectable.

I want to redirect messages so as to preserve the original sender info as
well as to preserve html forwarding. How can I do that?
 
C

Corentin Cras-Méneur

Mark Vogel said:
I use Entourage 2008 w/my company's exchange server. The "redirect" command
while present is not selectable.
Click to expand...


That's because your Exchange server doesn't allow it. I have the same
issue. I can only redirect e-mails I get through POP or IMAP.

Corentin
 
M

Mark Vogel

But our Outlook users can redirect so how can this be an Exchange setting?

Does anyone have any guidance for me to tell the Exchange admin?
 
C

Corentin Cras-Méneur

Mark Vogel said:
But our Outlook users can redirect so how can this be an Exchange setting?

Does anyone have any guidance for me to tell the Exchange admin?
Click to expand...

In my case, I can't redirect because I can't send e-mails if the From
address is not my full address. I have an alias on our server for
instance and I can't even use that to send.

When you redirect, the From is the original sender, so that definitively
doesn't do it.

The Exchange server has to let you send as someone else. Most SMTP
servers allow you to do that providing you are locally connected and or
authentify properly to send your e-mail (and your real address is on the
Redirected by field).

I never had the chance to be able to play with an Exchange server
myself, so I wouldn't know how you can set things up to allow this,

Corentin
 
W

William Smith

Mark said:
I use Entourage 2008 w/my company's exchange server. The "redirect" command
while present is not selectable.

I want to redirect messages so as to preserve the original sender info as
well as to preserve html forwarding. How can I do that?
Click to expand...

From the Entourage 2008 Help:

"Redirecting an e-mail message is useful when you're not the intended
recipient and you know who is. You can redirect the message to that
recipient, which leaves the original sender, subject line, and contents
of the message intact. Replies will go to the original sender instead of
you. Typically, you cannot redirect a message if you have a Microsoft
Exchange account."

I've never been able to use Redirect with Exchange accounts myself. If
Outlook users can do it then I suspect some trickery is involved in
sending the message. You should only be able to send messages as
yourself but Redirect messages appear to be coming not from you.

If you need to preserve HTML formatting then use Message --> Forward as
Attachment.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
 
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