Redirect option greyed out

D

djanisse

Hello,

We are using the latest Entourage release 11.3.3 with Exchange. When
you right-click on any message, the redirect option is greyed out.
However, if you single click on another message, then right-click over
top of the message you wish to redirect, the 'Redirect' option is
available.

This issue can re-produced on all of our machines, has anyone else
experienced this?

Thanks,
Darren
 
B

Barry Wainwright [MVP]

Hello,

We are using the latest Entourage release 11.3.3 with Exchange. When
you right-click on any message, the redirect option is greyed out.
However, if you single click on another message, then right-click over
top of the message you wish to redirect, the 'Redirect' option is
available.

This issue can re-produced on all of our machines, has anyone else
experienced this?

Thanks,
Darren
Click to expand...

That is correct - redirect is disabled for exchange messages. You can
redirect a non-exchange message though.

This is due to the different protocols used for exchange server interaction.
Can you use 'forward as attachment' (under the 'message' menu) instead?
 
D

djanisse

Thanks Barry. Why though can I redirect if I do the steps as i've
outlined above? These are all Exchange messages. I could understand
if it was completely disabled, although this seems to enable the
function?

Darren
 
B

Barry Wainwright [MVP]

Thanks Barry. Why though can I redirect if I do the steps as i've
outlined above? These are all Exchange messages. I could understand
if it was completely disabled, although this seems to enable the
function?

Darren
Click to expand...
How strange, it does, doesn't it?

I misread your instructions, which is why I missed your main point, that you
can (apparently) redirect an unselected message.

I say 'apparently' because I just tried it and got an error message:
Entourage is unable to access the mail account you are using with the mail
server configured for that account.
Click to expand...

This is because I am trying to send with a 'from' address apparently
different to the real account address (relaying).

I'll report it as a bug.
 
D

djanisse

Thanks Barry!


How strange, it does, doesn't it?

I misread your instructions, which is why I missed your main point, that you
can (apparently) redirect an unselected message.

I say 'apparently' because I just tried it and got an error message:


This is because I am trying to send with a 'from' address apparently
different to the real account address (relaying).

I'll report it as a bug.

--
Barry Wainwright
Microsoft MVP (seehttp://mvp.support.microsoft.comfor details)
The Entourage User's WebLog has moved!
For hints, tips and troubleshooting go to <http://www.barryw.net/weblog/>
Click to expand...
 
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