Redirecting mail

B

Brian Rosenquist

Hi

I'm managing the office mail for my work and need to redirect mail to
others. We switched to Entourage a week ago and my old mail program was able
to redirect the mails so that i didn't get the reply but the original sender
got it. Entourage appearantly can't do that. Any ideas on what to do??

Brian Rosenquist
 
C

Corentin Cras-Méneur

Brian Rosenquist said:
Hi
Click to expand...

Hi Brian,
I'm managing the office mail for my work and need to redirect mail to
others. We switched to Entourage a week ago and my old mail program was able
to redirect the mails so that i didn't get the reply but the original sender
got it. Entourage appearantly can't do that. Any ideas on what to do??
Click to expand...


There is a redirect command in Entourage. It didn't work for you??

Corentin
 
D

Diane Ross

There is a redirect command in Entourage. It didn't work for you??
Click to expand...

It's not clear, but it seems he wants all mail to be redirected before
Entourage receives it. If that's the case, there is no option. That's
usually set on the server side.
 
W

William Smith

Brian said:
Hi

I'm managing the office mail for my work and need to redirect mail to
others. We switched to Entourage a week ago and my old mail program was able
to redirect the mails so that i didn't get the reply but the original sender
got it. Entourage appearantly can't do that. Any ideas on what to do??
Click to expand...

Hi Brian!

Are you possibly looking for something like a different Reply-To? For
example, you send a mass E-mail to 25 people on behalf of the Sales
staff but you want the replies to go to the Sales staff account?

Or have you been using an Exchange Server?

Can you provide a little more detail of what you're wanting to happen?

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 
B

Brian Rosenquist

Hi William

Excactly. A different Reply-To. And yes i think we have an exchange server
now.

Brian
 
J

Jolly Roger

No. It's grey.

Brian
Click to expand...

Is this an Exchange account? Outlook doesn't allow you to redirect with
Exchange accounts, so why should Entourage. In fact, I think it's not
Outlook or Entourage, but the Exchange server itself that doesn't allow
it.

(top posting fixed)

---
Usenet Etiquette

When you get a minute, you might want to read these web pages. You've
been doing something we call "top posting" which is considered bad
etiquette in Usenet news groups such as this one. It's not the end of
the world, but may be something you wish to correct in the future.
Thankfully, it's easily remedied, and no level-headed person will hold
it against you if you correct your posting style now! As with most
things, the decision is yours - do whatever you think is best:

<http://www.caliburn.nl/topposting.html>
<http://en.wikipedia.org/wiki/Netiquette#Usenet_etiquette>

This should illustrate the problem to you:

A: Because it reverses the flow of conversation.
Q: Why is top-posting frowned upon?
A: Top-posting (aka TOFU - Top-post Over, Full quote Under)
Q: What is one of the most annoying things in news groups?
 
W

William Smith

Brian said:
Hi William

Excactly. A different Reply-To. And yes i think we have an exchange server
now.
Click to expand...

Hi Brian!

Should be easy but you may need to do a little initial setup to get this
working the way you want.

You can add a Reply-To header in your sending account. This is often
done with mailing lists where one server sends to list recipients but
sets any replies to the original poster of the message rather than to
itself. It's also done in newsgroups as a "follow up". If someone
notices a misplaced message (a Windows question in a Mac group for
example) then someone else may create a follow up to another group to
make sure anyone else replying gets directed to the correct group.

In Entourage, you'll need to add the Reply-To header for each account
you want to get redirected.

1. In Entourage, go to Tools --> Accounts --> <email account> -->
Options --> Additional headers.

2. Set "Header" to "Reply-To" (no quotes) and set "Value" to
"[email protected]" (no quotes), where the E-mail address is the address
that should receive the responses.

Note, this will affect all messages sent with that account. Be sure to
test this privately first.

If you only want to do this part of the time then create a duplicate
account using the same settings but make three changes (not possible
with Exchange):

a. Set the account name to indicate this account has the Reply-To.
b. Set the Header and the Value
c. Under the Account Settings tab, deselect 'Include this account in my
"Send & Receive All" schedule'.

When you're ready to send messages with the different Reply-To address,
simply start your new message and select the new account from the
drop-down menu at the top.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 
B

Brian Rosenquist

Hi Brian!

Should be easy but you may need to do a little initial setup to get this
working the way you want.

You can add a Reply-To header in your sending account. This is often
done with mailing lists where one server sends to list recipients but
sets any replies to the original poster of the message rather than to
itself. It's also done in newsgroups as a "follow up". If someone
notices a misplaced message (a Windows question in a Mac group for
example) then someone else may create a follow up to another group to
make sure anyone else replying gets directed to the correct group.

In Entourage, you'll need to add the Reply-To header for each account
you want to get redirected.

1. In Entourage, go to Tools --> Accounts --> <email account> -->
Options --> Additional headers.

2. Set "Header" to "Reply-To" (no quotes) and set "Value" to
"[email protected]" (no quotes), where the E-mail address is the address
that should receive the responses.

Note, this will affect all messages sent with that account. Be sure to
test this privately first.

If you only want to do this part of the time then create a duplicate
account using the same settings but make three changes (not possible
with Exchange):

a. Set the account name to indicate this account has the Reply-To.
b. Set the Header and the Value
c. Under the Account Settings tab, deselect 'Include this account in my
"Send & Receive All" schedule'.

When you're ready to send messages with the different Reply-To address,
simply start your new message and select the new account from the
drop-down menu at the top.

Hope this helps!
Click to expand...


Hi william

I think it does.

Thanks.

Brian
 
Top