Reinstalled XP Pro, now we can't see our Email!! (Outlook 2002)

T

Tim Reed

[Sorry, accidentally sent before ready]

We reinstalled XP Pro on our office computer; most
everything seems to have been preserved BUT we can no
longer view our saved email!!!!!

It would appear that our data is still on the computer -
There is a 50MB 'outlook.pst' file located in
C:\Documents and Settings\Administrator\Local
Settings\Application Data\Microsoft\Outlook, so I'm
guessing that's our email & we can still retrieve it -
BUT HOW??? We've tried opening that file, importing it -
nothing works.

Any suggestions much appreciated!!
 
B

Brian Tillman

Tim Reed said:
It would appear that our data is still on the computer -
There is a 50MB 'outlook.pst' file located in
C:\Documents and Settings\Administrator\Local
Settings\Application Data\Microsoft\Outlook, so I'm
guessing that's our email & we can still retrieve it -
BUT HOW??? We've tried opening that file, importing it -
nothing works.
Click to expand...

How have you tried opening it? In Outlook, what happens when you click
File>Open>Outlook Data File and browse to that outlook.pst, select it, and
click OK?
 
T

Tim Reed

Brian Tillman said:
How have you tried opening it? In Outlook, what happens when you click
File>Open>Outlook Data File and browse to that outlook.pst, select it, and
click OK?
Click to expand...

Nothing much happens when we try to open it - no error - but if we view the
In box we see no messages. Strange ...?!? Do we have to switch to an
account or something like that? I just expected the In box to populate with
all our messages, but it just looks empty.

- Tim
 
B

Brian Tillman

Tim Reed said:
Nothing much happens when we try to open it - no error - but if we
view the In box we see no messages. Strange ...?!? Do we have to
switch to an account or something like that? I just expected the In
box to populate with all our messages, but it just looks empty.
Click to expand...

Then it may be that it is empty and you reinstalled in such a way as to
overwrite your old PST with a new, empty one. 50 Mb is fairly small for a
PST. Did you run the Inbox Repair Tool (scanpst.exe) on it?
 
T

Tim Reed

Opening the .pst doesn't seem to do anything; mailboxes still appear empty.
Do we have to select a user account, or something like that?
 
B

Brian Tillman

Tim Reed said:
Opening the .pst doesn't seem to do anything; mailboxes still appear
empty. Do we have to select a user account, or something like that?
Click to expand...

Sounds like you overwrote your previous PST when you reinstalled. It would
appear you're out of luck.
 
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