Repeating prompt to rebuild database

  • Thread starter Sharon Marshall
  • Start date
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Sharon Marshall

I am a novice at posting, but have been encouraged this is the way to go to
resolve my problem. So bear with me if I don't do this correctly

I have recently purchased as iMAC with System 10.4.8 on it. I ported my user
identity and all applications through the T connection from my prior system
(G4. 10.3.9) All appeared to be in order, but I had some problems with
Entourage right away in that I couldn't use the search function in my
address book and it wouldn't recognize my other Office programs when I would
go to launch a file from within Entourage. I used repair permissions in the
disk utility function, and this problem went away.

Subsequently, I have been getting warning messages out of Word that I cannot
save a file as there is not enough room. Try closing programs, etc. I have 2
GB of memory and 250 G of hard drive space, so there is some other issue at
work here. And actually the file does save, which I learned when I did have
to quit out of Word and when I reopened the file, it was intact with all
recent changes. I found that when I rebooted the computer, the problem would
stop for that day.

Today, I got an error message in Entourage that I had a database error and
needed to verify my database. I did that, and was told to rebuild, which I
did. An hour later, all was completed, I went back to work, and within one
minute, got the same message in Entourage.

So what do I do? Is this a Word issue, an Apple System issue? Help! It never
occurred in my prior system. I have been installing updates when alerted,
but perhaps have missed something. I am in version 11.2.5 in Entourage.

Sharon Marshall
 
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Diane Ross

Today, I got an error message in Entourage that I had a database error and
needed to verify my database. I did that, and was told to rebuild, which I
did. An hour later, all was completed, I went back to work, and within one
minute, got the same message in Entourage.
Click to expand...

Testing in a new User will quickly tell you if the problem is system wide or
if it's your User's folder that contains the problem. (See below for how to
create a new User.) If the problem goes away after testing in a new User,
you probably have corrupt preferences. Remove Entourage preferences to test
for corruption:

~/Library/Preferences/:

com.microsoft.OfficeNotifications.plist
com.microsoft.DatabaseDaemon.plist
com.microsoft.Entourage.plist
Microsoft/Entourage Preferences

Considering the problems you have experienced, I suggest you need to
download the combo updater from Apple and run it again rather than using
Software Update. Doing so overwrites potentially problem-causing files.
Several users have reported this fixed some odd problems they were having
with Entourage.

<http://www.apple.com/support/downloads/>


If you continue to have problems:

Run "Remove Office" located in the Office 2004 --> Additional Tools folder"
then apply the updates in this order:

11.3.0. (This update includes all of the improvements released in all
previous Office 2004 updates.)

11.3.2 Update

Download updates here: <http://www.microsoft.com/mac/downloads.aspx>

Make sure you have only one Microsoft Database daemon in your Startup Items
(located in System Preferences --> Accounts). If you see more than one
Microsoft Database daemon, delete them all and let Entourage recreate a new
one.

Create a new User:

Choose Apple menu > System Preferences and click Accounts.
If some settings are dimmed, click the lock icon and type an administrator
name and password.
Click Add (+) and type the user's name.
If you don't want to use the short name generated automatically, type a new
short name. (Once the account is created, you won't be able to change the
short name.)
Type the user's password in the Password and Verify boxes.
Type a hint to help the user remember the password if they have trouble
remembering it at login.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
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Sharon Marshall

Diane,

Thanks. I didn't think to create the new user for this. I will give it a
try. In the meantime, I received an update for Entourage which I installed,
so I will see what happens with that wrinkle as well. I appreciate the
response.

Sharon
 
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