Replay and forward brings up a blank page

[disneypaul]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: imap

Hi all,

Hope someone can help. Whenever I try to reply or forward a message I get a blank page (well mostly blank, the subject line does appear). Nothing happens if I click on the page. If I quit Entourage I get a message asking if I want to save this message in the drafts folder or delete. If I do save it as a draft the next time I start the program the message is sitting in there as you would expect but if I click on it I get the same thing, a blank page. I tried deleting my pref file but it didn't help.

Any help would be um...helpful

Paul

 

[disneypaul]

Hi all,

Hope someone can help. Whenever I try to reply or forward a message I get a blank page (well mostly blank, the subject line does appear). Nothing happens if I click on the page. If I quit Entourage I get a message asking if I want to save this message in the drafts folder or delete. If I do save it as a draft the next time I start the program the message is sitting in there as you would expect but if I click on it I get the same thing, a blank page. I tried deleting my pref file but it didn't help.

Any help would be um...helpful

Paul

A little more info. I was looking at my messages in the preview pane. I have now turned it off and if I double click a message to read it I get the same blank page....so my problem is not related to just reply and forward.

Thaks in advance for your thoughts on how to fix this

 

[Diane Ross]

Hope someone can help. Whenever I try to reply or forward a message I get a
blank page (well mostly blank, the subject line does appear). Nothing happens
if I click on the page. If I quit Entourage I get a message asking if I want
to save this message in the drafts folder or delete. If I do save it as a
draft the next time I start the program the message is sitting in there as you
would expect but if I click on it I get the same thing, a blank page. I tried
deleting my pref file but it didn't help.

Open Entourage Preferences under Entourage in the Menu bar. Select Reply &
forward.

ˆ Include entire message in reply

With this setting, if you just highlight certain portions it will only quote
this portion.

I like to set Entourage to reply below. When I want to reply on top, I use
the script "Reply Insertion Reversed."

A little more info. I was looking at my messages in the preview pane. I have
now turned it off and if I double click a message to read it I get the same
blank page....so my problem is not related to just reply and forward.

Are you saying you see the text in the preview pane, but not when you open
it? This has never been reported. How exactly are you opening the message.

I suggest you try the 3 pane view.

<http://www.entourage.mvps.org/get_started/views.html#New-35882>

In case the above link does not work:

<http://tinyurl.com/434op9>

 

[disneypaul]

Open Entourage Preferences under Entourage in the Menu bar. Select Reply &
forward.

� Include entire message in reply

With this setting, if you just highlight certain portions it will only quote
this portion.

I like to set Entourage to reply below. When I want to reply on top, I use
the script "Reply Insertion Reversed."




Are you saying you see the text in the preview pane, but not when you open
it? This has never been reported. How exactly are you opening the message.

I suggest you try the 3 pane view.



In case the above link does not work:

Hi Diane,

Thanks for the quick reply.

Are you saying you see the text in the preview pane, but not when you open
it? This has never been reported. How exactly are you opening the message.

Yes that's what I'm saying. In normal view (preview turned off) I can see all me messages in the inbox. When I try to open it to read I get a blank page (the subject line does show up).

With the preview pane turned on I can see all my messages in the inbox and I can read the message in the preview pane. When I try to reply or forward it I get the same blank page (the subject line does show up). Entourage did work fine up to yesterday, and I have not changed any settings or installed any new software.. If I keep hitting reply more pages open up but of course they're all blank. If I quit when these blank pages are on my desktop I get the "save as" window asking if I want to disregard changes or save as a draft.

 

[Diane Ross]

Entourage did work fine up to yesterday

Did you install an Apple update?

Yes that's what I'm saying. In normal view (preview turned off) I can see all
me messages in the inbox. When I try to open it to read I get a blank page
(the subject line does show up).

Let's try to find out where the problem is located. Identity, User's folder
or something in your base OS files.

1. Create a new Identity in Entourage. Test. If that works, then we can try
a rebuild of our database. Make a backup first in the Finder. How to
rebuild:

<http://www.entourage.mvps.org/database/rebuild.html>

2. If that fails, create a new User in System Preferences. First, open
Entourage in a new blank Identity and test. If that works, then we want to
bring over your current working Identity and test. You'll need to move the
Identity to Shared in your regular User's folder. Switch to the new test
User. Drag from Shared (it actually copies) to the Microsoft User Data
folder in Documents. Unless you rename the test Main Identity it will
overwrite. That's OK... We're just testing. Does it work in the new User. If
yes, then there is something in your User's folder that is causing the
problem. If no, then we need to look at your base OS files.

Step One: You might need to download the combo updater from Apple and run it
again rather than using Software Update. Doing so overwrites potentially
problem-causing files. Combo updaters will install on the same version as
they¹re applying‹no need to roll back or do a clean install.

Leopard:

Mac OS X 10.5.5 Combo Update
(For both PowerPC- and Intel-based Macs )
<http://www.apple.com/support/downloads/macosx1055comboupdate.html>

If that fails, then you might need to do an "Archive & Install" The last
time I had to do an "Archive & Install" I only had to reinstall my Microsoft
Keyboard software.

"Archive and Install" moves existing system files to a folder named Previous
System and then installs Mac OS X again.

Just be sure to check Preserve Users and Network Settings when you select
Archive & Install.

Mac OS X: About the Archive and Install feature

<http://docs.info.apple.com/article.html?artnum=107120>

Let me know how the testing goes. If we find it's a problem with the system
files, I suggest you get SuperDuper. It has a feature that helps in
situations like this. We'll discuss this if this is the problem.

 

[disneypaul]

:

Entourage did work fine up to yesterday

Did you install an Apple update?

Yes that's what I'm saying. In normal view (preview turned off) I can

see all > me messages in the inbox. When I try to open it to read I get
a blank page > (the subject line does show up).





Let's try to find out where the problem is located. Identity, User's folder
or something in your base OS files.





1. Create a new Identity in Entourage. Test. If that works, then we can
try a rebuild of our database. Make a backup first in the Finder. How
to rebuild:








2. If that fails, create a new User in System Preferences. First, open
Entourage in a new blank Identity and test. If that works, then we want
to bring over your current working Identity and test. You'll need to move
the Identity to Shared in your regular User's folder. Switch to the new
test User. Drag from Shared (it actually copies) to the Microsoft User
Data folder in Documents. Unless you rename the test Main Identity it
will overwrite. That's OK... We're just testing. Does it work in the new
User. If yes, then there is something in your User's folder that is causing
the problem. If no, then we need to look at your base OS files.





Step One: You might need to download the combo updater from Apple and
run it again rather than using Software Update. Doing so overwrites potentially
problem-causing files. Combo updaters will install on the same version
as they�re applying�no need to roll back or do a clean install.





Leopard:





Mac OS X 10.5.5 Combo Update (For both PowerPC- and Intel-based Macs )






If that fails, then you might need to do an "Archive & Install" The last
time I had to do an "Archive & Install" I only had to reinstall my Microsoft
Keyboard software.





"Archive and Install" moves existing system files to a folder named Previous
System and then installs Mac OS X again.





Just be sure to check Preserve Users and Network Settings when you select
Archive & Install.





Mac OS X: About the Archive and Install feature








Let me know how the testing goes. If we find it's a problem with the system
files, I suggest you get SuperDuper. It has a feature that helps in situations
like this. We'll discuss this if this is the problem.





-- Diane








Diane thanks for the suggestions!
But before I could try them I did a little test...
Normally I work with a secondary monitor (Acer LCD) and I keep my email up there all the time while I work on the MacBook Pro screen. I decided to unplug the acer and see what happens. The Entourage window moved over to the MacBook screen as you would expect and Entourage is working fine again. I replugged in the Acer and left Entourage on the Mac screen and it still works fine....moved Entourage to the secondary monitor and I got the same original problem (reply and forward windows just show up as blank screens.) I haven't tried to change my secondary monitor to see if it's an Acer issue, but for now as long as Entourage stays on the MacBook screen I'm back up and running. Weird.

Thanks again for your help. As I try different monitor configurations I'll report back any significant changes or fixes.

Disneypaul

 

[Diane Ross]

Diane thanks for the suggestions!
But before I could try them I did a little test...
Normally I work with a secondary monitor (Acer LCD) and I keep my email up
there all the time while I work on the MacBook Pro screen. I decided to unplug
the acer and see what happens. The Entourage window moved over to the MacBook
screen as you would expect and Entourage is working fine again. I replugged in
the Acer and left Entourage on the Mac screen and it still works fine....moved
Entourage to the secondary monitor and I got the same original problem (reply
and forward windows just show up as blank screens.) I haven't tried to change
my secondary monitor to see if it's an Acer issue, but for now as long as
Entourage stays on the MacBook screen I'm back up and running. Weird.

Thanks again for your help. As I try different monitor configurations I'll
report back any significant changes or fixes.

This is ringing some bells. I seem to remember this mentioned during the
testing period. If I can find out anything, I'll get back. I just got a
second monitor and love it. I have Entourage on the secondary screen. I'm
hooked up to an iMac. I'll see if someone with a MacBook can test this out.
BTW, I'm using a Dell monitor.