Replies "invisible" in Outlook 2003

[Jess Jackson]

Hi:

I am running Outlook 2003, SP1 (though this problem was there before
SP1) and Windows XP, SP1. I have one person with whom I regularly
exchange e-mail whose replies do *NOT* show up in the "Reading Pane" or
when I "open" the reply but his response *DOES* appear in the couple of
"autopreview" lines if I turn that on. My original e-mail was HTML
format. This does not appear to happen when I start the exchange with a
plain text e-mail.

What I see in the "Reading Pane" or when I "open" the message appears to
be just what I sent the person and nothing more. There are *NO*
attachments though I have gotten some from this person in the past in
which his reply showed up as a text file attachment. He is using Outlook
(not sure which version) and running Windows 2000 Pro.

I also have a Linux system. I checked e-mail using Thunderbird 0.9x and
I can read his reply just fine with it. I am stumped. I can "fix" this
with always remembering to send this person plain text e-mail, but that
is a pain to recall.

I exchange e-mails with hundreds of people and this is the only one that
works this way.

Any help would be appreciated.

Thanks,
Jess

 

[Brian Tillman]

I am running Outlook 2003, SP1 (though this problem was there before
SP1) and Windows XP, SP1. I have one person with whom I regularly
exchange e-mail whose replies do *NOT* show up in the "Reading Pane"
or when I "open" the reply but his response *DOES* appear in the
couple of "autopreview" lines if I turn that on. My original e-mail
was HTML format. This does not appear to happen when I start the
exchange with a plain text e-mail.

If the person sending HTML? Perhaps Outlook is rendering the font the same
color as the background. Does any text show up when you right-click in the
message and choose "Select All"?

 

[Jess Jackson]

If the person sending HTML? Perhaps Outlook is rendering the font the same
color as the background. Does any text show up when you right-click in the
message and choose "Select All"?

Hi Brad:

Great thought -- but -- I tried that and there is no "colored" font.
Indeed, even if his reply is many lines long, what I see is exactly like
my original with no "blank lines" (or invisibly colored either) at the top.

Any other ideas?

Thanks,
Jess