Restoring a .pst file

B

B. Wilkes

I'm a Tech with a local hospital. One of our users was having trouble with
MS Outlook 2000, it took several minutes to open then would lockup. A senior
Tech said uninstall MS Outlook and then reinstall it, so I did. That still
did not solve the problem. So, I ran Repair and Detect with no success.
Finally, I was told to reimage the drive, so I did. I copied the user's
folders and files (My Favorties, My Documents, Desktop and the .pst to a
network share. Now when I do the following: Tools, Services, Add, Personal
Folders, select the file, open, it asks for a password. No one here knows
what password is being asked for, not even the user. I desperately need
another way to restore these folders. I'm a new a hire and I really need
help recovering the person's .pst file. Their an attorney for the hospital.

Thanks in advance, Bielo
 
G

Gordon

B. Wilkes wrote:
|| I'm a Tech with a local hospital. One of our users was having
|| trouble with MS Outlook 2000, it took several minutes to open then
|| would lockup. A senior Tech said uninstall MS Outlook and then
|| reinstall it, so I did. That still did not solve the problem. So, I
|| ran Repair and Detect with no success. Finally, I was told to
|| reimage the drive, so I did. I copied the user's folders and files
|| (My Favorties, My Documents, Desktop and the .pst to a network
|| share. Now when I do the following: Tools, Services, Add, Personal
|| Folders, select the file, open, it asks for a password. No one here
|| knows what password is being asked for, not even the user. I
|| desperately need another way to restore these folders. I'm a new a
|| hire and I really need help recovering the person's .pst file.
|| Their an attorney for the hospital.
||
|| Thanks in advance, Bielo

Copy the pst file back off the network drive to the local HDD and open it
from there....but do it by going to File-Open-Outlook Data File, NOT in
Tools-services.
 
B

B. Wilkes

I tried both and the pst19upg suggestion gave me nothing but errors and the
other suggestion produced the same results - it asked for a password.
 
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