Rule copies message 4 times to folder

M

m_therrien

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: pop

Latest Entourage build: 12.0.1

I have a one criterion rule

If FROM contains [email protected]
THEN ACTIONS:

copy message (to) Paul Mail(On My Computer)
Change status = Read

Issue/Result: this copies 1 message 4 times to the Paul Mail(On My Computer)
 
D

Diane Ross

I have a one criterion rule

If FROM contains [email protected]
THEN ACTIONS:

copy message (to) Paul Mail(On My Computer)
Change status = Read

Issue/Result: this copies 1 message 4 times to the Paul Mail(On My Computer)
Click to expand...

Use Move message not Copy Message.

You would use Copy Message if the message was on an IMAP or Exchange
account.

Not sure why you are getting 4 copies. Have never had this reported before.
You could try deleting the rule and start it from scratch.
 
M

m_therrien

I beg to differ WRT to Copy function. Copy function is simply a process for determining what should happen with an incoming message irrespective of what kind of email account type it is.

FYI - the issue was caused in fact by the second action - Change Status = Read. Removing that action solved the problem.

So that pretty much looks like a bug IMO.

Thanks for your help
 
J

Jesse David Hollington

You might also be able to add an extra condition to the rule such as "Folder
is INBOX" to see if that solves the issue. Since rules are not necessarily
triggered *only* on messages in the inbox by default, and the copy *is* a
new message, it's reasonably possible that what's actually happening is that
it's picking up the copied version as another new message, and potentially
each subsequent copy as well. The "mark as read" may simply be causing this
as part of a timing issue.
 
M

m_therrien

Thanks Jesse for the reply. As I say - having removed the second action - the Copy action now works perfectly.
 
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