Rule Wizard help please

[Lynn]

I have a user who created a rule wizard where all Junk
mail goes directly into his deleted folder in Outlook 2000

It checks the messages when they arrive
Then if it suspects it to be junk mail from the list he
has created
It then moves it to the Delete folder.
Then he created a separate rule for the exception and put
a single user into that exception rule.

The problem is that person's e-mail still goes into the
deleted folder. Any suggestions?

 

[Dave]

I'm basing this response on experience with Outlook 2003, but I assume
Outlook 2000 is very similar. The exception should not be a separate rule.
The exception should be included in the same rule that sends the junk mail
to the deleted messages folder. Once a message is received and processed by
a rule, it can not be processed again by another rule...I think. Someone
correct me if I am wrong.

 

[Lynn]

I was wondering if that was a factor. I will try that.

Thanks
Lynn